Customer Service Sales

Stanford L.Hoisten Jr.

**** *********** **. ********, **** 43220 614-***-****

****.*******@*****.***

SUMMARY

Diverse experienced professional, proficient in prioritizing and completing

task in a timely manner. Over 15 years of customer service and sales

experience. Experienced interacting with customers internally and

externally to achieve goals and objectives. Engaged in company projects

helped in creativity and implementation.

Skills

. Excellent oral and written skills . Business

development

. Staff Training . Interface with

staff to problem solve

. Proven ability to work unsupervised . Adaptable to

numerous work settings

. Time management skills .

Problem Solving skills

Experience

Quest Diagnostics/Lab Aid/Courier

2014- 10/2014

. Performed standard laboratory procedures including clerical specimen

collection

. Provided proper recognition of the patients specimen quickly and

professionally

. Prepared 32 categories of specimens for laboratory analysis

. Transferred specimens as needed to multiple counties for analyses

Connect Realty/ Property Manager 2013-2013 Columbus, OH

. Provided management for a 150 residential rental units

. Overseen tenant selection, finance reports and lease retention and sales

. Supervised leasing agents and maintenance employees on daily operation

repairs and office solutions

. Develop marketing research campaigns, public affairs and relations in

rental community

. Negotiated with sub-contractor vendors processing and supervised projects

performed under contracts

J.P.Morgan Chase/ Quality Analyst Contract 2011-2012

Columbus, OH

. Monitored operations performance by conducting quality reviews and

audits to identify weakness

. Ensured accuracy of credit quality, regulatory, compliance and loan

documentation compiled 95% accuracy rating

. Promoted a culture that is quality and process improvement orientated

by performing special focus audits as required

. Developed written communication and presentation material; bring

attention to management underwriting of adverse files

Wheels To Go LLC / Courier/Dispatcher

2010-2012 Columbus, OH

. Provided transportation to nursing facilities and the hospital

offices that have ordered the tests from networks

. Executed daily transportation and logistics services in the

Greater Columbus for dialysis patients

. Trained in OSHA and HiPAA bylaws to safely transport client's to

appointments

. Responsible for maintaining compliance with state and company

guidelines in the event of an accident

Columbus State Community College/Sports Information

2009- 2010 Columbus, OH

. Created grassroots football program business model tailored to Junior

College institutions

. Developed a lecture class for Columbus State Community college student

athletes

. Assisted Columbus State Community State athletic department with game

day management of events

Cont'd

Franklin County Residential Services/ Residential Specialist

2005-2008 Columbus, OH

. Maintained documentation with director to ensure compliance with

State of Ohio assisted living

. Aided and advised clients with daily community involvement and

provided job coaching strategies

. Provided recreation plans accordingly to meet client's needs and

aspirations through recreational therapy

Dungarvin Ohio Inc. / Job Coach

1999-2004 Columbus, OH

. Trained new hires through orientations which outlined company

procedures and bylaws

. Assisted physicians with program objective associated with the

quality of living and behaviors

. Secured professional relationship with program donors and

community groups

Columbus Park and Recreation/ Recreation Aid/ Seasonal

2000-2001 Columbus. OH

. Coordinated recreation activities for youth ages 8-14

. Supervised recreation facility to insure proper use gymnasium and

weight lifting facility

. Demonstrated to youth athletes fundamentals and proper

participation techniques

Education

United States Sports Academy - Bachelors of Science - Sports

Management - Daphne, AL

East Tennessee State University - Sports Studies- Scholarship

Athlete - Johnson City, TN

Riverside College, Associates of Arts - Physical Education - Student

Athlete - Riverside, CA

Columbus State Community College- Logistic Arts Program-

Certification- Columbus, OH

Columbus State Community College- Chemical Processing- Certification

Program- Currently- Columbus, OH

National Certified Closing Agent

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