Customer Service Rep

Omar Crawford

**** ***** ******* *******, **

832-***-**** *************@*****.***

OBJECTIVE:

An entry-level position in Customer Service, with opportunity for

advancement.

SUMMARY:

Over 15 years' experience working in Customer Service in various jobs.

Confer with customers by telephone or in person in order to provide

information about products and services, to take orders or cancel accounts,

or to obtain details of complaints. Check to ensure that appropriate

changes were made to resolve customers' problems. Determine charges for

services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim

investigation results and any planned adjustments. Good attendance record,

team player.

KEY SKILLS:

Customer Service, Data Entry, Microsoft Word, Windows 95'-Windows 7',

Excel, Email, Internet, Microsoft Outlook, and Power Point.

EXPERIENCE:

Subway Baytown,

TX

Manager 07/13 to present

Responsible for the overall operation of the store which includes sales,

administrative duties, net profit, managing company property,

merchandising, store budgeting, personnel management, staffing and

scheduling.

McDonald's Virginia

Beach, VA

Crew Trainer

01/10 to 07/13

Responsible for training all new crew members, making sure that the crew

is doing its job the correct way, and also handled doing cash out (counting

drawers) and ensure that the crew is running smoothly.

Ryla Telecommunications Norfolk, VA

Customer Service Rep 10/10 to 12/11

Answer inbound calls dealing with bills, credits, held meetings with other

team members, and also floor support for the new and existing agents.

Quest Diagnostics

Houston, TX

Lab Tech/ Trainer

10/06 to 06/09

Performed routine tests in medical laboratory to provide data for use in

the diagnosis and treatment of disease. Recorded test information. Compared

data entered with source documents, and re-entered data in verification

format on screen to detect errors.

First Health/ Coventry Houston, TX

Customer Service Rep.

08/04 to 10/06

Prepared forms outlining hospital expenses for governmental, welfare and

other agencies paying bill of specified patient. Excellent track record of

patient's benefits. Successfully handled clients concerns and questions

about their plans.

VOLUNTEER EXPERIENCE:

Sentara Bayside Hospital Virginia Beach,

VA

Junior Volunteer 06/97 to 06/00

Assistance to patients and their families in the waiting room and in

treatment areas. Duties include comforting families, providing patient

advocacy, making up gurneys, restocking supply carts, etc.

EDUCATION:

Tidewater Community College

Virginia Beach, VA

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