Customer Service Sales

Dwayne A. Williams 401-***-****

**** **** ********** **** #* Durham, N.C. 27713 **************@*****.***

QUALIFICATION SUMMARY

• 2 years + Accounting and Budgeting Experience • Goal Driven

• 6 years + Office Management experience • Ability to work with a team and independently with

• Advanced proficiency with MS Office Suite minimum supervision

•

• Proficiency in Microsoft Dynamics, Quick Books, Excellent customer service skills

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Peach Tree Accounting Software, Morningstar Exceptional written and oral communication skills

Software, FoxPro

FUNCTIONAL EXPERIENCE

Accounting

• Maintained and cross checked thorough account of daily sales activity of 31 restaurants

• Daily reconciliation of bank activity

• Assisted in the scheduling and payment of various Accounts Payable transactions

• Organized the payment of sales and use as well as Food and Beverage tax

• Created invoices for various company vendors

• Up kept the Statistical Department budgets

• Reconciled expense reports for strict school guidelines

• Maintained confidentiality of numerous employee expenses

• Analyzed Profit and Loss

• Utilized Flash sales report for further decisions

• Identified areas of improvements and implemented appropriate changes

• Provided Store Manager’s Recap Report

Management Coordination

• Conducted surveys for The Institute for Community Health Program

• Exemplified superior customer service and phone courtesy

• Utilized a Point of Sale System: track sales, forecast sales and properly manage accounts of cash

• Maintained a safe and clean work environment

• Completed all other duties as assigned and required

• Proven ability to multi-task, problem solve, and work independently as well as a member of a goals oriented team

• Managed a team of 10 employees to successfully improve the departments throughout the store based on the Regional

Manager’s inspections

• Strong commitment to a team-based philosophy

• Managed 15 individuals in area of customer service and customer courtesy

• Delegated and demonstrated the ability to complete tasks

• Lead unit in successfully and effectively shipping, tracking and packing millions of dollars of gear to units across seas

• Strong leadership skills developed

PROFESSIONAL CHRONOLOGY

Accounting Coordinator/Cash Management Specialist, LM Restaurants Inc - Raleigh, NC 02/2013 – 11/2014

Accounting Associate, UNC Chapel Hill, Chapel Hill, NC 01/2013 – 02/2013

Field Assistant / Data Entry Clerk, Brown University-Providence, RI 08/2008 – 02/2013

Assistant Manager Internship, Wal-Mart-Warwick, RI 06/2011 – 08/2011

MILITARY EXPERIENCE

United States Marine Corps Honorable Discharge

EDUCATION

Bachelor of Science Degree Accounting, Financial Service Concentration

Johnson & Wales University, Providence, RI

Dwayne A. Williams 401-***-****

1727 East Cornwallis Road #A Durham, N.C. 27713 **************@*****.***

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