Customer Service Data Entry

CAROL E. MCGREGOR, MBA

**** ********** ******* 678-***-****

Decatur, Georgia 30034 *****.********@***.***

Bookkeeping ( Accounting ( Accounts Payable ( Accounts

Receivable ( Reconciliation

Bank Deposits ( Data Entry ( AS400 ( Report Generation (

Payroll Processing

Benefits Administration ( Supply Management ( Customer Interaction

( Reception

Dedicated professional with extensive Office Management experience, working

in Bookkeeping or Administrative positions with the Federal Government,

Education Systems, as well as Civilian Military, Healthcare, Mortgage, and

Banking industries. Highly motivated, self-starter with excellent oral and

written communication and strong customer service skills. Proven ability to

adapt to new software, prepare daily deposits, generate accounting reports

and accurately maintain and reconcile accounts. Professional strengths

include excellent organizational, time management, leadership,

interpersonal, and problem solving skills.

PROFESSIONAL EXPERIENCE:

CLAYTON COUNTY PUBLIC SCHOOLS Jonesboro, Georgia

Bookkeeper - Callaway Elementary School 2008 to present

Manage day-to-day accounting and bookkeeping office operations in

this Title I School with approximately 850 Students, 85 Teachers,

Paraprofessionals, Faculty and Custodians. Manage and reconcile

bank accounts and other internal ledgers to account for receipt and

disbursement of funds; responsible for data entry and bookkeeping

reports. Prepare bank deposits.

< Maintain accurate attendance records for staff; track attendance

of hourly employees for payroll; maintain administrator and

staff personnel records.

< Accountable for multiple annual budgets including overall school

budget of $90,000 - $100,000 and other fee accounts of up to

$25,000.

< Research and resolve payroll issues for all employees.

< Provide information regarding group insurance and benefits;

follow-up with all employees during critical open enrollment

period.

< Maintain accountability for all accounts payable and accounts

receivable transactions for the school, subject to monthly and

yearly audits.

< Serve as liaison between the central office and school staff in

the handling of insurance matters, including workers

compensation claims.

< Monitor supplies and equipment inventory; prepare and process

purchase orders and work orders as needed.

< Meet and greet parents and guests; provide backup for

Receptionist and Office Administrator.

< Input information into various AS400 software packages; prepare

reports for Administrators.

< Serve as Discipline Site Facilitator, opening and closing school

(Saturdays), accounting for student attendance.

Paraprofessional / Substitute Teacher - Kemp Primary School

(Hampton, Georgia) 2003 to 2008

Assisted teachers in Kindergarten through Second Grade with

classroom curriculum, student assignments, one-on-one instruction

and discipline in classrooms of up to 20 students.

Please turn to page two . . .

Carol E. McGregor, MBA page two

Paraprofessional - Kemp Primary School (continued)

< Prepared assignments and taught computer skills and other

educational programs

< Served as Program Coordinator for Before School Care; enrolled

students, collected and posted payments weekly.

SUNTRUST BANK Stockbridge, Georgia

Operations Specialist 2003 to 2004

Captured rejects from reader sorter to ensure proper balancing in

Operations Center. Researched and identified reject issues and

properly encoded checks.

GEARY COUNTY SCHOOLS - USD 475 Junction City, Kansas

Substitute Teacher 2001 to 2002

Taught elementary through middle school using a variety of

instructional methods. Acquired a long-term substitute assignment

for 1st Grade.

PROFESSIONAL PERFORMANCE GROUP (Provost Marshall) Fort Riley, Kansas

Clerk/Typist 2001 to 2002

Entered data into computer system for Military Police casework

reports from handwritten forms. Answered inquiries from Military

Personnel and dependents, requiring research and interpretation of

routine military policies.

COLUMBUS STATE UNIVERSITY Columbus, Georgia

Administrative Secretary 2000 to 2001

Answered inquiries from public, faculty, staff and students

utilizing published materials detailing policies, rules,

regulations and procedural matters.

< Supervised 6 Student Assistants.

< Oversaw and maintained Human Resource functions for the Public

Safety Department.

BANK OF AMERICA Tucker, Georgia

Registration Specialist 1998 to 1999

Processed 8 to 10 loans per day; ensuring documentation and

applications were in compliance with corporate pricing, program and

origination policies.

< Obtained credit reports from SMS/CBC.

< Ordered appraisals and verifications through EDI.

Prior experience includes an administrative position with the FBI.

EDUCATION:

AMERICAN INTERCONTINENTAL UNIVERSITY Atlanta, Georgia

Master of Business Administration 2006

Sigma Beta Delta Honorary Society

SOUTHERN WESLEYAN UNIVERSITY Columbia, South Carolina

Bachelor of Science, Business Administration 1998

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