Customer Service Technician

Matthew Lee

**-** ******* **., ******* Gardens, NY 11364 * 646-***-****

Email: **********@*****.***

Experienced EMT and Security Officer

Energetic, results oriented multi-tasker who thrives in a dynamic, high

pressure environment. Demonstrated track record of consistent dedicated

service to others through both professional and volunteer activities that

offer growth, skills enhancement, and challenge.

SKILLS

Multi-tasking in High Pressure Environment

Experienced Emergency Medical Technician

Scheduling / Time Management

Excellent Communication Skills

Problem Solving

Crisis/Emergency Management

Expert Negotiating Skills

CERTIFICATIONS

New York State Emergency Medical Technician (I.D. #364302) 01/09 Staten

Island Emergency Medical Training Center for EMT-B. Basic Course, Emergency

Vehicle Operator's Course. FEMA certificate for completion of Weapons of

Mass Destruction Course. New York State Unarmed Security Guard License,

New York State 8-Hour Annual And 16 Hour on the job training.

PROFESSIONAL EXPERIENCE

GTS Ambulance, Linden, New Jersey

May 2014 - Present

Emergency Medical Technician

. Respond emergently and non-emergently to callers requesting medical

attention.

. Document accordingly to a patients assessment and findings in regards

to patient care report to the accepting facility.

. Transport patients in need of scheduled medical attention to various

facilities in the Tri-state area.

Beau Security and Investigations, New York, New York

August 2013 - July 2014

Technician Assistant

. Surveying the 5 boroughs of New York City.

. Usage of digital maps and accuracy of mapping.

. Data entry using company software and company logs

. Provide assistance with various tools to detect stray voltage.

Assist Ambulance, Brooklyn, New York

August 2012 - February 2013

Emergency Medical Technician

. Respond emergently and non-emergently to callers requesting medical

attention.

. Document accordingly to a patients assessment and findings in regards

to patient care report to the accepting facility.

. Transport patients in need of scheduled medical attention to various

facilities in the Tri-state area.

North Shore LIJ, Syosset, New York

November 2011 - April 2012

Emergency Medical Technician

. Provide basic life support as a member of a voluntary hospital for the

New York City Fire Department ( Shield number 6790)

. Respond emergently and non-emergently to callers requesting medical

attention.

. Document accordingly to a patients assessment and findings in regards

to patient care report to the accepting facility.

T&M Protection, New York, New York

April 2010 - November 2011

Security Officer

. Provide various levels of protection for clients and guests.

. Respond to emergencies and act as a liaison with emergency response

workers.

. Provide customer service and assistance.

. File reports and maintain personal and building activity logs

Rose Associates, New York, New York

November 2005 - April 2007

Technician Assistant

. Patrol to prevent and deter crime by securing the quality of life for

both the tenants and visitors.

. Interact professionally with both tenant and public to impart accurate

information and instruction for emergency and non-emergency

situations.

VOLUNTEER EXPERIENCE

New York City Police Department November 2001

- November 2007

Auxiliary Police Officer - 13th Precinct

. Provide uniformed police presence on the streets of New York City

. Assist at community functions, parades and details

. Provide backup support to the NYPD

Asian Student Association September

2000 - June 2001

John Jay College

NYPD Law Enforcement Explorer Program

April 1998 - June 2001

New York City Police Department - 120 Precinct

EDUCATIONAL EXPERIENCE

John Jay College, New York, New York

September 2000 - June 2001

Course of Study: Criminal Justice

Ralph McKee Vocational High School, Staten Island, New York

September 1998 - June 2000

General Diploma[pic]

Matthew Lee

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