Customer Service High School
Resume:
Thomas E. Byrd Jr.
Lawrenceville, GA 30044
******@*****.***
CAREER OBJECTIVE
To obtain a position allowing for parlay of demonstrated customer service, communication, and
management skills proven by years of successful employment.
PROFILE
Motivated, personable, professional with college experience and a successful track record of employment
within the fields of Human Services and Warehousing. Talent for quick mastery of technology - computer
savvy, diplomatic and tactful with professionals and non-professionals at all levels. Demonstrated history
of being a productive employee with great interpersonal skills. Experience working with the
developmentally disabled in a residential setting and more than 20 years of direct care with a sibling.
Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with
demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments.
Excellent listening and team-building skills.
WORK HISTORY
CARING COMMUNITY OF CT, INC - SENIOR COMMUNITY LIVING SPECIALIST 9/09-12/13
Onsite lead at a residential facility for mentally handicapped adults.
Supervises 6 or more Community Living Specialists.
Planned recreational events based on consumer interest.
Administers medication, behavioral management, accounting, supervision, and treatment plans.
Transports consumers to and from appointments, employers, and recreational event.
Maintain Med Certification, PSL, PMT, CPR and other various nursing delegated trainings such as
Blood pressure, Pulse, Nebulizer, APAP, EpiPen, G-tube etc.
ANIXTER, INC. - WAREHOUSE ASSOCIATE/OPERATOR 1/2005-6/2009
Analyze and manage the proper placement levels of inventory into distribution centers.
Update computer inventory databases.
Plan production effort for successful completion.
Operation of fork lifts and lift trucks.
Communicate procedures with co-workers; maintain interpersonal communication with management.
Rapidly learn and master varied computer programs.
EASTERN COMMUNITY DEVELOPMENTAL CORP. - RESIDENTIAL MANAGER 2002-2004
Managed group home for mentally disabled adults.
Assisted nursing staff, coordinated medical appointments, and certified to administer medications.
Budgeting and finances.
Planned recreational events tailored to consumer interest.
Managed group home staff.
TOYS R US - STOCK HANDLER 6/2000-12/2002
Managed Inventory and supplied inventory to store floor.
Arranged product displays to increase the company marketing efforts.
Unloaded products deliveries.
Assembled products for display purposes.
EDUCATION
NORTH CAROLINA CENTRAL UNIVERSITY - DURHAM, NC
Enrolled in Business/ Music Education
SOUTHERN HIGH SCHOOL - DURHAM, NC
High School Diploma -6/1995
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