Customer Service Engineer
Resume:
David James Fox
www.linkedin.com/pub/david-fox/**/ba1/397
Saginaw, TX 76131
*******@*****.***
Experienced Drafting and Design
• Experienced Computer Aided Design (CAD) professional with over 9 years of
experience designing printed circuit boards for a major global fortune 500 company
• Strong customer service orientation with above average verbal and writ ten
communication skills
• 19 years of experience supporting Department of Defense (DoD) Classified projects.
Held secret level security clearance
• Proficient computer skills including Microsoft Office Suite (Word, Excel, Outlook)
• Able to design and produce drawings to create visual illustrations meeting customer
expectations
PROFESSIONAL EXPERIENCE
Texas Instruments - Dallas, TX May 1980 – Mar 1989
Printed Circuit Board Designer
• Trained in a TI sponsored drafting program to acquire PCB designing skills
• Designed printed circuit boards and f lex cables on the Interactive Graphics System
( IGS) tool supporting engineering schematics for multiple military projects (HARM,
Paveway, Harpoon and JSOW)
• Generated digital instructions including Bill of Material (BOM) for machining of
completed PCB designs on Gerber CADCAM
• Processed Change Requests to modify BOM to support engineering needs
• Digitally created graphical representation of various parts required by each PCB
design
• Manually created PCB designs using tape and vellum for various projects
• Acquired Quality Assurance skills to improve PCB design knowledge
Southern Methodist University – Dallas, TX Jan 1999 – Feb 2014
Web Manager, System Administrator and System Analyst
• Managed the creation of over 200 departmental web sites
• Migrated the main SMU departmental web site from a UN IX/Apache based platform
to Windows Server 2000
• Redesigned the web template every 2 years with special focus on delivering SMU
branding
• Created specialized graphics using tools like Photo Impact to brand SMU’s newly
web sites
• Assisted migrating over 300 departmental web sites from the Windows web server to
Sitecore
• Managed over 18,000 user accounts for students, staff, faculty and student
organizations for access to various web resources like the blog, wiki, and their
personal web space
• Installed and supported Confluence (wiki), WordPress (blog), MovableType (blog),
Webtrends (web analytics), Google Urchin (web analytics), EMS by DEA (room and
resource reservation manager) and Google Search Appliance
• Provided Help Desk support for web related issues for the university
• Managed the Google Search Appliance used for SMU’s main web site search
• Supported and maintained eight pc/web based informational kiosks located around
the campus
• Developed a web based university calendar using PERL
• Provided user support for Microsoft FrontPage
• Setup five web cameras and designed web sites to visually monitor building
constructions around the campus
• Managed and upgraded web servers running on Windows Server 2000, 2003, 2008
R2 and 2012
Raytheon – Dallas, TX Mar 1997 – Dec 1999
Software Test Engineer, Web Site Architect
• Designed and created web sites for SAVI Technology (startup) in San Jose,
California
• Tested proprietary software developed in-house utilizing military software testing
specifications
• Consulted the marketing department by developing one of the first company web
sites at www.raytheon.com
Texas Instruments - Dallas, TX May 1989 – Mar 1997
Software Test Engineer (July 1994 – March 1997)
• Tested proprietary software developed in-house software development tools using
military design specifications
Software Support Engineer ( June 1989 – July 1994)
• Converted hand written schematics and engineer change orders to digital format.
This effort provided a path to using computers to design schematics and manage
engineer change notices.
• Provided Help Desk dispatch support for engineers working on proprietary software
Education
Associates Degree in Drafting and Design with Electronics Engineering
• Eastfield College, TX from May 1980-Jan 1982
• Trained by TI using a customize curriculum focused on creating quality PCB
designs. Experience using cutting edge CAD CAM tools such as Interactive
Graphics System (IGS) and Gerber CAD CAM
Corporate Training:
• Six-Sigma
• CPR, AED & First Aid (every 2 years)
• 7 Habits of Highly Effective People
• SharePoint 2013 – foundation and server
• Active Directory – configuration
• Exchange Server 2013 – configuration, advanced features
• Self-trained using manuals, online and working hands-on with the following; HTML, Perl, UNIX, JavaScript, Confluence, Web trends, Apache, Movable Type, WordPress, Google Urchin, Google Search Appliance, EMS, Windows and Windows Office Tools
Contact this candidate