Testing Quality

Krishnaleela

acgnz9@r.postjobfree.com

Ph.:-410-***-****

Summary

A dynamic IT professional with Six years of experience in Software Quality Assurance, Testing,

Development and Deployment of Test Planning, Test cases, and Testing Methodologies. Extensive

experience in Client/Server, Web based and Mobile apps testing.

• Strong understanding of the Software Development Life Cycle (SDLC), QA Life

Cycle (STLC) following different methodologies Waterfall, Agile, V-Model…etc.

• Involved in Unit Testing, Experience in Black Box testing like Functional Testing,

Adhoc, Exploratory testing, UI, Usability Testing, Regression Testing, Integration

Testing, Browser compatibility testing, Positive and negative Testing, System

Testing, Data base Testing, Android API Testing.

• Experience in mobile Testing on various devices and various platforms like IOS,

Android and windows.

• Extensive experience in Manual Testing and Automation using Tools Quick Test

Pro (UFT), Selenium on applications developed in Java, .NET, SQL Server and

Oracle on UNIX, Windows.

• Experience in windows Based applications, client server, web Applications, ETL,

SOA, EDI, Business Intelligence and mobile apps.

• Expert in installing and configuring Automated Tools, Test management tool

Quality Center (ALM) and Test Environment setup.

• Expert in Creating, executing, coding and enhancing the VB scripts using

QTP(UFT) for each Sprint functionality & Regression testing of the web

Application

• Well versed in Creating Framework for automation testing in Quick Test Pro

(UFT).

• Expert in creating custom function VB script and reuse in the framework.

• Good Knowledge of Software Engineering Methodologies like Agile(Scrum)

• Expertise in Analyzing Business Specifications and develop Test Cases and Test

Scripts and execute them.

• Excellent working knowledge in design& implementation of all QA Test strategy

plans for both Manual and Automation as demanded by the AUT.

• Ability to interact with developers and product analysts regarding Testing Status

and Defect & Change Tracking using ALM.

• Expertise in Problem Solving and Tracking Bug Reports using Bug Tracking Tool

ALM

• Excellent Team Member with good Communication and Interpersonal skills.

Education

Bachelor of Technology in Computer Science & Engineering from JNT University

Certification

ASTQB Foundation Level Certification

Professional Experience

02/14 to till Date QA Analyst

Capital one; VA

At Capital One, we march to a different beat! As a QA Specialist at Capital One, I got a rare opportunity to

develop consumer experiences across a variety of social web, mobile, and emerging digital payment

concepts. I am a part of a smart, talented, core team responsible for enhancing Quality Engineering tools,

metrics, and processes that deliver excellence to our customer each and every time. I am part of a highly

dynamic and multi-disciplinary team to validate hypotheses and new product concepts. I work with

Product and Engineering teams to create beautiful applications that facilitate what users want to do, and

delight them along the way.

• Listen to product design discussions and write test plans from the requirements,

specifications and test strategies

• Implemented test tools and processes for Quality Engineering across the

enterprise. Participated in selection of testing tools and Templates.

• Leading and owning oversight of smaller testing team or process improvement

work and collaborating with teammates on larger initiatives

• Understanding customers’ needs of the testing tools or processes and driving

process improvements

• Collecting data and information and using analytics and reporting to provide

transparency to senior leadership and executives

• Creation of automation framework and automation standards for the team.

• Conducted regression testing using Unified Functional Testing (QTP/UFT) for the

fixes and enhancements.

• Coded in VB Script and deploy automated regression test suites.

• Executed scripts with different sets of data using Data Driven Testing in UFT.

• Creating and Configuring for the standard and custom objects.

• Parameterize property values for objects, writing the VB script with and without

Object Repository

• Tracking and resolving tool or process breakdowns, Identify and implement

improvements.

• Acting as a subject matter expert for HP Application Lifecycle Management

(ALM) to effectively partner with testing community to achieve desired outcome.

• Work under general supervision to monitor software quality and associated

business/technical risks across the software development lifecycle.

• Define and analyze technical risk for new and modified software products, then

document, perform and interpret functional tests to mitigate risk based on Master Data

Management.

• Performed varied and complex assignments of the software testing functionality.

• Investigate and resolve operational problems in conjunction with other technical

personnel.

• Work closely with the engineering teams to have automation & Test Driven

Development thought through at every stage of the product lifecycle.

• Add automation testing whenever possible

• Use versioning systems to code test scripts

• Use bug tracking database to report bugs

• Analyses test results and Reports results to the Developers

• Raise an alert when an important issue is likely to put a project in Risk.

02/11 to 02/14 QA Analyst

Applause Inc.; MA

Mr. Number is an Android app that lets consumers control who can call them and when. People use Mr.

Number to let friends know when they are free to talk and when they are busy; to block calls and texts

from people that they don’t want to hear from again; and to find out who is calling when they don’t

recognize a number in the first place. Mr. Number lets you block calls and texts, do reverse lookups and

receive Caller ID for US businesses on your Android phone.

The Optimum App on Laptop allows enjoy Optimum TV anywhere in your home using your laptop while in

your home and connected to your Optimum-authorized modem. Watch Live TV, Access favorite

programs, sporting events and more anywhere within your home while connected to your Optimum- The

channel guide offers program information for the current date and the next 12 days. Schedule DVR

recordings of your favorite shows or an entire series.

Involved in Different Other Projects QA Effort name a few CA service Desk Manager, CA Service Catalog.

•

• Involved in analysis on requirements and identifying business gaps for mobile

and web apps.

• Involved in Functional Study of application and validating according to the

requirement.

• Involved in preparation of Test Cases from Use Cases and Test case execution.

• Involved in Test Case Reviews and requirement updates.

• Involved in Smoke, Functional Testing, System Testing, Integration Testing,

Regression Testing.

• Involved in defect tracking and reporting using Quality Center.

• Preparation of defect report and test summary report.

• Bug reporting directly to the client as this is majorly a testing project.

• Coordinating with the development team to fix the issues which was reported in

the Integration testing.

• Involved in ensuring the Workflow and Counterparty Workflow functionalities are

implemented as per the requirements.

• Perform Testing of Optimum application on windows, android and IOS devices

• Performed mobile apps testing using perfecto mobile test environment.

• Execute the selenium automation scripts in Optimum regression testing.

• Organize and manage beta group to submit bugs.

• Organize, lead, and manage team members on an as needed basis.

• Work closely with the software developers to analyze, debug and resolve bugs

• Develop, maintain and document a thorough knowledge and understanding of

the application.

• Maintain a positive team atmosphere with peers and management.

• Tackle any testing tasks big or small head on, with limited questions.

• Define the Release Process and Implement the best practices in the industry

• Administrate the Quality Center and upgrade Quality center 10 to ALM 11.0

• Involved in automation Team Implementing the automation of various

applications

• Validating Migration Data from third party systems(Tivoli help desk and Remedy

help desk)

• Expertise of validating mapping of ITIL processes to the tools

• Tested the Reports in the third party reporting system Business Objects

• Familiar with Global Delivery concepts like transition, continuous improvement

• Integration testing of CA SD with other tools like Active directory, CA service

catalog through Web services.

• Involved in Programming with VBScript to write reusable functions, and Setting up the startup files for

the loading the libraries and configuration in UFT(QTP)

• Executed scripts with different sets of data using Data Driven Testing in UFT.

• Creating and Configuring OR for the standard and custom objects using Virtual object wizard.

• Parameterize property values for objects, writing the VB script with and without Object Repository.

• Enhanced the script using Synchronization Points in UFT.

• Worked with Shared and Associate Object Repository and Object Spy in UFT.

• Validated SM modules: Incident Management Module, Problem Management

Module, Request Management Module, Service Catalog & SLA

• Performed data validation and data integration using SQL queries

•

•

02/10 to 01/11 Test Engineer

Price Waterhouse Coopers (PWC); FL

Working on the AURA Product Development, Involved mainly in CET and Integration of CET and AURA.

Lead CET QA Team and Implanted the automation for regression Testing. Single Point of Contact any

CET related Issues and Enhancement requests.

• Independently lead small Teams AURA, Reporting and CET and interact with clients CET masters

• Independently create Framework and Create automated test scripts in QTP for System Testing.

• Create the System Test Cases for each iteration and the Release Test cases

• Create necessary Test Reports

• Perform testing of web services functionality and load using SOAPUI.

• Ensure traceability of Test Cases to Stories/requirements

• Execute Test Cases for System Testing and Release Testing

• Create and manage the Test Data for each iteration

• Check the transformation of data in ETL process from Data mart to EDW

• Test The Data Cubes that are built in SSAS with the mapping design documents.

• Test the Complex reports in SSRS and share report in the Dashboards.

• Performed data validation and data integration using SQL queries manually

• Identify the project areas responsible for the defect and coordinate timely resolution

• Verify quality of defect resolution

• Review Story Cards and requirements

• Log defect status in Quality Center and communicate results in accordance with project

communication procedures

• Participate in team meeting as required

12/09 to 02/10 Test Data Analyst

Anthem BCBS; GA (NASCO)

The NPS application accepts different claims like Medical claims, Dental claims and vision claims from

different vendors that are route the claims into NASCO systems. I involved Processing of claims

validation of COBs, EOB’s in IVRS and NPS according to Blue Exchange coding.

• Analyzed Business requirements, Functional Specification Documents and created Requirement

hierarchy in Quality Center.

• Performed HIPAA analysis and assessment for the claims project following HIPAA rules and

regulations.

• Submitted claims from different input ways like Health Care Transactions 837, mainframe and web

portal and verified the claims loaded to correct platform by checking 997 acknowledgements for

further processing.

• Involved in the Benefit and Coverage coding in Blue Exchange for BCBS Ohio

• Involved as data needs of e-portal (R-10) and Webservices Data needs

• Using the eFDE and Facts application entered the 837 Facility and 837 Professional Health Care

claims.

• Tested the claims from Trizetto Facets to NPS, and eFDE to NPS are priced similarly.

• Execute the claims testing in the model office of NASCO Processing System (NPS).

• Modified diagnosis code, subscriber number, procedure code for pended claims using EEC.

• Tested with multiple servers like (SIT, UAT, and PRODUCTION).

• Working with multiple groups with different Dialed Number Identification Service (DNIS) - The phone

number the caller dialed to get to the IVR system.

• Participation in scrum meetings to update the project status to the customer.

• Provide test data to different FSA, HMO, HSA, HRA, POS and PPO Products.

• Verified exclusion, dollar max, ITS Home and ITS Host claims.

• Written multiple Test Cases (Unit, System, Integration) for multiple HealthCare transactions include

837I, 837P, 835, (both inbound and outbound) transactions

• Handle and manage production EDI gatekeeper processing exceptions, issue escalation and

corrective actions and notifications.

• Responsible for monitoring the processing the claim input and response files, query input and

response files which are transmitted using the ANSI X12/270/271 Entitlement query transaction set

(version 4010AI)

• Identified missing/duplicate transmissions-such as claims, acknowledgements, and Daily

acceptances reports and confirm daily 835 outbound files transmitted.

09/08 to 11/09 QA ANALYST

AT & T Mobility; GA

AT &T recognized as one of the leading worldwide providers of IP-based communications services to

businesses. I involved in testing Inline optimization of 3G network, international coverage of wireless

carrier using Spot Tool, and AT&T Communication Manager Software that allows you to manage your

connection to the AT&T mobile data network optimization and Wi-Fi networks compatibility of devices and

rate plans.

• Designed and developed Automation Frame work (Data driven and Function Driven), detail Test Plan

and Test Cases using functional requirements.

• Managed & scheduled all Manual and Automation scripts from HP Quality Center using the Test Plan,

Test Lab and Defects module.

• Implemented the testing life cycle following SCRUM Methodology.

• Involved in converting manual test cases into automated scripts on HP Quick Test Pro (QTP).

• Involved in Creating, executing, coding and enhancing the VB scripts using QTP for each Sprint

functionality & Regression testing of the COBOL programming Application.

• Involved in Programming with VBScript to write reusable functions, and Setting up the startup files for

the loading the libraries and configuration in Quick Test Professional.

• Executed scripts with different sets of data using Data Driven Testing in QTP.

• Creating and Configuring OR for the standard and custom objects using Virtual object wizard.

• Parameterize property values for objects, writing the VB script with and without Object Repository.

• Enhanced the script using Synchronization Points in Quick Test Pro.

• Worked with Shared and Associate Object Repository and Object Spy in QTP.

• Performed Business Processes Testing (BPT) manual scenarios and implemented automation

Framework.

• Back End DB2 Database verification manually and using QTP to automatically verify Database with

the values entered during automated testing by writing the Descriptive programming in VB script .

• Documented the Test Results in Quality Center and worked with developers to resolve the Issues.

• Test Applications cross Browser compatibility in Internet Explorer (IE), Fire Fox, Safari, Opera, Avant,

Maximo, Google chrome.

• Perform testing of web services functionality and load using SOAPUI.

• Interacted with SCRUM team and SRUM master to discuss and resolve defects and their priorities in

daily QA meetings to resolve issues and active member in Request for change (RFC) Board.

• Perform the UAT and Implementation testing of the application.

• Coordinated the testing between onsite and offshore resources.

• Helped in the creation of Burn down chart for SCRUM master.

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