Customer Service Manager
Resume:
Mr. Kenja J. Smith
Drivers License:CDL (Class B)
Degree: Masters of Arts in Organizational Management with
Specializations in: Logistics, Human Resources, & Global Management
**** ****** *rive
Abilene, Texas 79603
*325-***-**** (Mobile)
*325-***-**** (Secondary)
************@*******.***(email-1)
**********@***.***(email-2)
Mr. Kenja J. Smith
Drivers License:CDL (Class B)
2408 Mimosa Drive
Abilene, Texas 79603
*325-***-**** (Mobile)
*325-***-**** (Secondary)
************@*******.***(email-1)
**********@***.***(email-2)
***Education Maters degree in Organizational Management specialization in global management.
Bachelors degree in Organizational Management, specializations in Logistics Management, and Human
Resources Management. Ashford University, 400 N Bluff, Clinton, Iowa, 52732, 563-***-****.
Typing Speed 50 Words Per Minute.
***Work History***
1. Blue Cross Blue Shield, Abilene, Texas 79606- Claims Examiner- June 2014 – Present: Examine
insurance claims and process eligibility, payments, and other duties.
2. Noble Logistics Inc., Abilene, Texas 79605- General Manager-May 2012 – Jan 2013
Managed a shipping depot distributing automobile parts. Contract management, contractor
negotiations, manager of total operation to include scheduling, financing, and hiring/terminating
employees. Logistics solutions for customers to include pick-up, delivery, and payment collections.
Ensure quality controls of product and services. Scheduled 10 employees to meet workload and
accountability of product. Had a rolling inventory of $700, 000 daily.
3. Bimbo Bakeries Inc., Abilene, Texas 79605-Supervisor/Foreman-Oct 2001 – Apr 2010
Managed a revolving inventory of products and supplies. Compared production orders against
distribution reports for accuracy. Added and cut product, evenly spread shortages, Managed ten to
twenty transport drivers, seven checkers, and about 15 pickers. Daily cross-docked and inventoried
valued over $1,000,000. Used Oracle, spreadsheets, Microsoft excel, and other clerical duties. s
Scheduled employees work schedules, and time off. Position was primarily in a leadership role,
provided guidance for employee's, development, training, and customer service skills. Knowledge of
DOT regulations and international distribution strategies. Worked with contractors as necessary to full-
fill the operational needs, to include analyzing market conditions and various contracting options.
***Occupational Experience Summary***
Administrative Services Managers ( 10 yrs 0 mos )Human Resources Managers ( 10 yrs 0 mos )
Compensation and Benefits Managers (3 yrs 0 mos )Quality Control Systems Managers ( 8 yrs 0 mos )
Transportation, Storage, and Distribution Managers ( 15 yrs 2 mos )Claims Examiners, Property and
Casualty Insurance ( 2yrs 7 mos )Compliance Officers, Except Agriculture, Construction, Health and
Safety, and Transportation( 8 yrs 0 mos )Compensation, Benefits, and Job Analysis Specialists ( 3 yrs 0
mos )Business Operations Specialists, All Other ( 10 yrs 0 mos ) Business Continuity Planners ( 4 yrs 0
mos )Accountants and Auditors (10 yrs 0 mos )Auditors (10 yrs 0 mos )Police Patrol Officers ( 2 yrs 0
mos )Billing and Posting Clerks and Machine Operators ( 8 yrs 0 mos )Bookkeeping, Accounting, and
Auditing Clerks ( 10 yrs 0 mos )First-Line Supervisors/Managers of All Other Tactical Operations
Specialists ( 15 yrs 0 mos )
***Computer Literacy***
Microsoft Office Suite Database Software (Oracle, Access, etc) Data Entry Terminal (PDT, Mainframe
Terminal, etc) Desktop Publishing Software (In Design, etc) E-Mail Software (Outlook, Thunderbird,
tc) Graphics or Drawing Software (Photo shop, etc) Peripheral Devices (Scanners, Printers, etc) Utility
Software (Virus, File Compression, etc)Web Design Software (Rapid Weaver,
Professional References
1. Brent Nadlicki – Director of Operations- Noble Logistics, Inc., Houston, TX
713-***-****(office)
*********@**************.***
2.Jeremy Needham- Regional Operations Manager- Noble Logistics, Inc. DFW, TX
469-***-****(office)
********@**************.***
3. Cory Cantello- Regional Operations Manager- Noble Logistics, Inc. Austin, TX
*********@**************.***
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