Customer Service Engineer
Resume:
Anthony O. Morgan Jr.
Yorktown Heights, NY, 10598
Phone 914-***-**** home / 914-***-**** cellular
E-mail: **********@*******.***
Objective :
Improve my company's name and reputation with a steady pace.
While acquiring vast and full understanding of my company's outlook to help
my company to reach and achieve their objectives. I look forward to turning
a job into a life time career by getting tasks completed accurately as to
save time and not waste it, while keeping the company's main objective in
mind.
Summary of qualifications
Win XP, Win 7+8, Office 2003+ 2010, MS Word + Excel + PowerPoint + Notepad,
Multitask and detailed oriented, equipped with excellent phone manner,
Customer Support/ Desktop Support. Also C++, (LAN) Local Area Network,
Setting appointments, Writing company receipts, Possessing important keys
and personal managerial knowledge, Helpdesk Software experience, Backup
Software
Education
University Of Phoenix: Associates in Psychology
University of Phoenix Studying BA in Psychology (2015)
Professional experience
2011-2013
Riverdale Manor
Assistant Manager
Duties: Work with 256 bed geriatric psychiatric population.
Manage scheduled shift and supervise staff.
Oversee the operation of the facility during the assigned shift
designated.
Maintain appropriate logs of ongoing activities during my assigned shift.
Monitor residents/client's needs, assess and assist when needed.
Supervision of staff, still including receptionist work due to the nature
of the company, maintain the operation of shift.
2011- 2012
Home Depot
Title: Bay Integrity Associate
Duty:
Maintain the integrity of the bay/shelf
2009-2010
Riverdale Manor
Title: Maintenance Supervisor (Night-shift)
Duties:
Over-see staff with duties of: General upkeep of the building/security of
clients.
2008 - 2009
Riverdale Manor: 6355 Broadway, Bronx, NY
Title: Receptionist (Day-shift)
Duties:
Answering telephone, greeting people and computer/electronic filing.
Filing updating and providing key info to Director of Operations
continuously.
2006-2008
Vonage: Concord North Carolina
Title: Technical Support/ HelpDesk (Tier 2)
Duties:
Accounts management (Desktop Support software), adding and subtracting from
customer debts, answering calls and fixing fax machine issues.
2005-2006
RMCA Brewster, NY
(Radon Meditator Corporation of America)
Title: Construction Worker
2000 - 2003
RGIS Queens, NY
(Retail Grocery Inventory Service) - Inventory Specialist
Duties: Count and restock products, computerize data and help customers
with company products.
1998-2000
Circuit City
Title: Cell Phone Representative
Duties:
Sales and customer service
References:
Eva Everett [Administrator]
917-***-**** (Riverdale Manor 6355 Broadway, Bronx, NY)
Kirkland Bailey [Field Engineer North Carolina]
Contact this candidate