Customer Service Management

Talisha Rose

required by management

McDonough, GA

**********@*****.*** - 470-***-****

Experience and dependable with 10 yrs. proven background Experience in Logistics/ Customer service,

warehouseman, Correctional, providing material support to components of U.S. Army in various capacities, I

am a self-motivator with the ability to articulate and coordinate with minimal guidance. I'm a team player, willing

to accept training in all areas. Process the aptitude to professionally enforce company and client policies and

procedures in order to protect access and team welfare.

WORK EXPERIENCE

required by management

Robert A Deyton Detention Facility - September 2013 to September 2014

GEO) 9/2013 - 9/2014

Oversees and maintain custody, care and control of inmates or detainees of a facility, while enforcing the rules,

regulations, policies, and procedures of the company and contracting agency.

Coordinates and monitors inmate or detainee movements, conducts counts and provides emergency response

as needed.

Assigned to various posts including but not limited to the control room, front and sally port entrance, health

services special housing, perimeter security transportation, work details, reception, intake, an visits officer,

etc., as required by management

Managed various posts including, but not limited to, the control room, front and sally port entrance, health

services, special housing, perimeter security, transportation, work details, reception, intake, and visits officer,

etc., as required by management.

Conduct shakedowns for contraband materials, either individually or as part of a specialized team. Confiscates

contrabands in accordance to facility and contracting agency policies and procedures.

Prepared reports and maintain daily logs required.

Ensures prompt and appropriate assistance to inmates or detainees in the event of injury, illness or trauma.

Performs correctional duties for any shift as defined by management.

Performed other duties as assigned.

Container Coordinator

ITT Exelis Camp Bagram Afghan - March 2011 to June 2013

Responsible for maintaining accurate count of Container Management at CRP (Central Receiving Point) on all

inbound, outbound containers to eliminate Detention Costs acquired during shipping of all cargo, and materials

in carrier owned containers.

Perform container management functions via Integrated Booking System Container Management Module

(IBS-CMM system.

Managed Trained personnel in IBS-CMM, to ensure all personnel are efficient in IBS-CMM to be able to answer

and diagnose, troubleshoot any issues that may arise.

Managed monthly inventory reports, tracking all containers on ground providing accurate count for civilian

customers, management military CME team for inspections and Audits, reporting to IBS-CMM-SDDC.

Process and invoice all National Afghanistan Trucking and submit to COR for review in which is sent to

Congress Department of the Army for payment to the Host Nation Trucking companies totaling 20 carriers.

Ensure Accuracy on all daily reports.

Monitor government spending for HNT and NAT contracts.

Identify any and all government fraud, waste, and abuse.

Container Management /warehouseman

DynCorp International, Camp Kandahar Afghan - March 2010 to November 2010

Responsible for developing logistical and operational plans for Container Management procedures.

Assists customers with Transportation Movement Request (TMR) and Transportation Control and Movement

Document (TCMD) for Buses, Cargo Trucks and Common User Land Transport (Cult) assets.

Provide convoy clearance coordination with the movement Control Battalion (MCB) and the destination node/

receiving MCT.

Perform container management functions via integrated Booking System Container Management Module (IBS-

CMM system.

As directed, performs a variety of warehousing duties which require verifying materials against receiving

documents, noting and reporting discrepancies and damages routing materials to prescribe storage locations;

storing, stacking, and palletizing materials in accordance with prescribed storage methods; taking inventory

of stored materials examining stored materials and reporting deterioration and damage; removing materials

from storage and preparing it for shipment.

Supply Coordinator / Container Management / Mail Clerk

Kellogg, Brown & Root, Camp Tallil Iraq - August 2005 to November 2009

Determined methods of storage, identification, and stock location considering temperature, humidity height,

and weight limits turnover floor loading capacities,

And require space.

Ensure all procedures and guidelines are followed as stated in the Standard Operational Procedures (SOP)

or Statement of Work (SOW) for inspections by the Defense Contractor Management Agency (DCMA).

Managed material requirements list, inventories, bench stock (expendable items),

Maintained daily accurate detailed logbook entries of mail processed for container

Manifest movement, and delivery via Microsoft Excel, tracked inbound and outbound mail containers using

Integrated Booking System (IBS).

Coordinated warehouse functions on a daily bases processing all mail incoming and outgoing to various

locations.

Coordinated with (MHE) to provide (RTCH) Rough Terrain Container Handler for downloading 20" / 40" ft.

Containers.

Sorted through all mail/ packages to be distributed to customers at various departments and locations.

Senior Security Officer

Yale Security Enforcement - Dallas, TX - May 2004 to July 2005

Patrolled assigned areas, prevented unauthorized personnel from restricted areas.

Investigated perimeters to detect faulty doors, gates, locks, and alarms Assisted staff with security violations

and or offenders.

Manage emergency situations and report to authorities as appropriate.

Provided protection and ensure safety for individuals and property.

Maintain appropriate documentation of all security tours and any incident reports.

Correctional Officer

Bartlett State Jail - Bartlett, TX - June 2003 to May 2004

Oversees and maintain custody, care and control of inmates or detainees of a facility, while enforcing the rules,

regulations, policies, and procedures of the company and contracting agency.

Coordinates and monitors inmate or detainee movements, conducts counts and provides emergency response

as needed.

Assigned to various posts including but not limited to the control room, front and sally port entrance, health

services special housing, perimeter security transportation, work details, reception, intake, an visits officer,

etc., as required by management

Managed various posts including, but not limited to, the control room, front and sally port entrance, health

services, special housing, perimeter security, transportation, work details, reception, intake, and visits officer,

etc., as required by management.

Conduct shakedowns for contraband materials, either individually or as part of a specialized team. Confiscates

contrabands in accordance to facility and contracting agency policies and procedures.

Prepared reports and maintain daily logs required.

Ensures prompt and appropriate assistance to inmates or detainees in the event of injury, illness or trauma.

Performs correctional duties for any shift as defined by management.

Completes training courses as required by facility training standards

Performed other duties as assigned.

Contact this candidate