Customer Service Sales
Resume:
Michael Ngacha
Banning, CA 92220
Mobile: 951-***-****
Email: **********@*****.***
WORK EXPERIENCE
Walgreens Pharmacy 04/2006 - 08/2014
Certified Pharmacy Technician
Retrieving prescription orders
Counting, pouring, measuring and weighing tablets and medications
Mixing medications
Selecting the proper prescription container
Creating prescription labels
Preparing insurance claim forms
Maintaining patient profiles
Completing cash register transactions
Answering phones
Taking inventory of over-the-counter medications
Being aware of the latest medicines and their availability
Update inventory record
Las Palmas Pharmacy and Fireside Pharmacy 11/2005 - 3/2006
Pharmacy Technician
Preparing insurance claim forms
Maintaining patient profiles
Completing cash register transactions
Answering phones
Taking inventory of over-the-counter medications
Being aware of e-script and Retrieving prescription orders
Counting, pouring, measuring and weighing tablets and medications
Mixing medications
Selecting the proper prescription container
Creating prescription labels of the latest medicines and their availability
Universal Protection Services- Trizec 3/2005 - 12/2005
High Profile Security-Bank of America
Camera profiling
Answer alarms and investigate disturbances.
Front Desk Ambassador
Emergency Responsive certified
Monitor and authorize entrance and departure of employees, visitors, and
other persons to guard against theft and maintain security of premises.
Access control
Write reports of daily activities and irregularities, such as equipment or
property damage, theft, presence of unauthorized persons, or unusual
occurrences.
Call police or fire departments in cases of emergency, such as fire or
presence of unauthorized persons.
Circulate among visitors, patrons, and employees to preserve order and
protect property.
Answer telephone calls to take messages, answer questions, and provide
information during non-business hours or when switchboard is closed.
Warn persons of rule infractions or violations, and apprehend or evict
violators from premises, using force when necessary.
Operate detecting devices to screen individuals and prevent passage of
prohibited articles into restricted areas.
Escort or drive motor vehicle to transport individuals to specified
locations and to provide personal protection.
Inspect and adjust security systems, equipment, and machinery to ensure
operational use and to detect evidence of tampering.
Drive and guard armored vehicle to transport money and valuables to prevent
theft and ensure safe delivery.
Monitor and adjust controls that regulate building systems, such as air
conditioning, furnace, or boiler.
University of Southern California-Distribution Centre 9/2004 - 9/2005
Customer service, processor
Processor orders, shipping and handling, packing, customer service via
phone, fax and letters.
University of Southern California-bookstore catalog dept 9/2004 - 2/2005
Customer Service, processing, shipping, customer service, cashier, sales,
cast member, likes to work with people.
El Capitan Theatre-Hollywood (Disneyland and Buena Vista Corp) 6/2004 -
12/2004
Concession host, Cast Member, attractions and custodial, setup large
events
University of Southern California-Credit Union 1/2004 - 9/2004
Cashier, processing payments and tuition, Loan Counseling.
Surgilink Ltd (pharmaceuticals & surgical) 11/2001 - 1/2003
Medical Representative
Professional advice to physicians.
Pharmaceutical sales and marketing, conducted regular in service training
for other medical and sales representatives pertaining to Pharmaceuticals
and drug reactions.
Wockaine Ltd 12/2000 - 11/2001
Medical Representative
Pharmaceutical Sales and Marketing, Effectively Managed territories with
client base of approximately 400 physicians and pharmacies.
Searched for an expanded marketing area and effected the plans it
successfully.
Universal Pharmacy 7/2000 - 12/2000
Pharmaceutical Sales Representative
Provided Professional advice to Physicians, Supervised a sales team to
cover potential territory and manage there territories.
EDUCATION
Master of Business Administration with specialization in Health Care
Management Degree - 8 / 2011
University of Phoenix
Phoenix, AZ US
36 credits
Major: Business Administration
Minor: Health Care Management
GPA: 3.44 out of 4.0
Relevant Coursework
Management, Human Capital Management, Business Law, Organizational
Leadership, Quantitative Reasoning for Business, Economics, Accounting,
Applied Business Research & Statistics, Operations Management, Corporate
Finance, Marketing, Strategic Planning & Implementation, Accounting
Concentration, Health Care Management Concentration, Human Resource
Management Concentration, Marketing Concentration
Virtual Institute of Pharmacy Technology
New York, New York US
Certification - 6 / 2005
36 Credits
Major: Pharmacy Technology
Minor: Pharmacology
GPA: 4.0 out of 4.0
Relevant Coursework
. The History of Pharmacy
. Human Anatomy
. The Blood-Brain Barrier
. Respiratory Review
. Circulatory System
. Nervous System
. Digestive System
. Reproductive System
. Urinary System
. The Ear and Eye
. Integumentary (Skin) System
. The Muscular System
. Virus Review
. Drug Category Overview
. Drug Scheduling
. Dosage Forms & Routes of Administration
. Basic Pharmacology - I
. Basic Pharmacology - II
. Basic Pharmacology - III
. Psychotropic Drug Treatment
. Patient Payment Methods
. The Drug Order
. Drug Distribution
. Biotransformation of Drugs
Distribution and Dispensing Review
. Sending Drugs Back
. Nutrition
. Pathological Conditions
. Major Functions of Cells Mediating Immune Responses
. Measurement Equivalents
. The Patient Profile
. Introduction to Pharmacokinetics
. Pharmacy Math
. Pharmacy Math - Compounding Calculations
. Conversions and Calculations
. Mathematical/Pharmaceutical Calculations
. Drug Class Review
. Aseptic Technique
. Pharmacy Law
. Prescription to OTC Reclassification
. Pharmacy Administration
. A Day in a Hospital Pharmacy
. Drug Class Review
. Top 200 Drugs
. Acronyms and Abbreviations
. Research Assignments
Zeal Computers
Bangalore, Karnataka India
Vocational course in Microsoft Office - 11 / 2000
4 credits
GPA: 4 out of 4
Relevant Coursework, Licensures and Certifications:
Microsoft Word, PowerPoint, Excel and Access.
Diploma in Office Automation
University of Bangalore
Bangalore, CA India
Bachelor's Degree - 6 / 2000
52 credits
GPA: 3.27 out of 4
Relevant Coursework
Introductory Mathematics, Humanities and English, Pharmaceutical Biology,
Mathematics, Physics, Physical Pharmacy-1, Pharmaceutical Chemistry-1,
Pharmaceutical Chemistry-11, Human Anatomy Physiology and Health Education,
Pharmaceutical 1, Pharmaceutical Chemistry-111, Pharmaceutical Analysis-1,
Pharmaceutical Technology, Pharmaceutical Microbiology, Accountancy and
Management, Pharmacognosy-1, Physical Pharmacy-11, Applied Biochemistry,
Pharmacology, Dispensing and Formulative Pharmacy, Pharmaceutical Chemistry-
IV, Pharmaceutical Marketing, Pharmaceutical Chemistry-V, Pharmaceutics-II,
Pharmacognosy-II, Pharmaceutical Analysis-II, Pharmacology and Bioassay,
Pharmaceutical Jurisprudence, Pharmaceutical Technology-II, Hospital
Pharmacy
Licensure-Registered Pharmacist by the Karnataka State Pharmacy Council
dated 02/27/2006
Certification as unpaid apprentice in production of tablets, oral liquids,
capsulation, packing and Quality control from Eros Pharma Ltd dated
12/09/1997
Punjab University
Chandigarh, Punjab India
Bachelor's Degree - 4 / 1994
24 credits
Bachelor of Science (General)
Minor: Chemistry, Botany, Zoology
Relevant Coursework, Licensures and Certifications:
Botany, Zoology, Chemistry, French, English
Sri Guru Gobind Singh College
Chandigarh, Punjab India
Certification - 3 / 1989
15 credits
Major: Science
GPA: 233 out of 450
Relevant Coursework, Licensures and Certifications:
Chemistry, Biology, Physics, Punjab History and Culture, English
Jamhuri High School
Nairobi, Nairobi Kenya
High School or equivalent - 11 / 1985
Diploma
Relevant Coursework
English Language, Literature in English, History, Geography, Mathematics,
Physics, Chemistry, Biology
Westland's Primary School
Nairobi, Nairobi Kenya
Certification - 12 / 1981
3 yearly
Natural Sciences, Agriculture, History, Civics, Geography
GPA: 3.8 out of 4.0 (A)
Relevant Coursework
English, Mathematics, General Subjects (History, Civics, Geography, Natural
Science, Agriculture)
JOB RELATED TRAINING
PTCB Certified Technician
LANGUAGES
English
Spoken: Advanced
Written: Advanced
Read: Advanced
French
Spoken: Intermediate
Written: Intermediate
Read: Intermediate
Hindi
Spoken: Intermediate
Written: Intermediate
Kiswahili
Spoken: Advanced
Written: Advanced
Read: Advanced
Other
Spoken: Advanced
Written: Advanced
Read: Advanced
REFERENCES
Agnes Mwathi
Special Eduation Teacher
Phone Number: 714-***-****
Reference Type: Friend
Johnson Wanjau
Phone Number: 951-***-****
Reference Type: Friend
Peter Mwathi Ndungu
Auditor
Phone number 626-***-****
Reference Type: Friend
Contact this candidate