Customer Service Office
Resume:
Gupchand Badri
Corona, NY 11368
Cell 917-***-****, ******@*******.***
CAREER OBJECTIVE
To obtain a position as a Desktop Support Tech where I can use my vast skills to benefit company growth
PROFESSIONAL SUMMARY
• Information Systems Professional with vast experience working for Fortune 500 companies.
• Excellent customer service to all clients with a 100% satisfaction, able to handle irate ones
• Excellent interpersonal communication and presentation skills, self motivated and empowered.
• Conscientious, adaptable to changes, and able to assimilate new technologies quickly.
TECHNICAL EXPERIENCE
Networking: TCP/IP, Novell, IPX/SPX,, Ethernet, VPN, Citrix/Xenapp, Wi-Fi.
Platforms: Windows 7-64 Bit/Vista, Unix-Sun Solaris 7, Mac OS, Ubuntu
Applications: Admintool, Norton Backup/restore NetWare 3.x/4.1, Magic, Track-it, SCCM, Altiris,
Ghost, LotusNotes,Rumba/Hummingbird, DNS,TCP/IP,MS-office-2013/2010/2007/2012,Trend, McAfee,
AVG,Norton Antivirus, HP-SM9, Interaction, Workshare, Photoshop, Illustrator, Snapshot, Remedy,
Reuters and Bloomberg.
PROFESSIONAL EXPERIENCE
The Levy Group-New York, NY 2013-Jan-Present
System Administrator
Handle all desktop support, exchange, and Active Directory issues, setting up all devices right out the
box, Installed Windows 7 Ultimate – 64bit. Use Snapshot to install image on all desktops and to trouble
shoot hardware errors. Create Active Directory Accounts for uew users, and add appropriate groups.
Create/modify new groups as needed. Create exchange accounts. Daily monitoring all machines using
local program to verify all devices are backed up with Image-Live and check logs for errors. Use Check
disk to fix bad sectors. Purchase and track all equipment. Work with venders to provide services on all
printers, hand held devices and cell phones. Use snapshot to image all PCs and Laptops. Offer support
for server updates and patches. Monitoring servers for down time, and document for mgr.
IBM/Shearman & Sterling –New York, NY 2012-June-Nov 2012
International - Migration Windows 7 Tech
Hired to do Windows 7- 64 bit Rollout in the US and overseas. The 2 phases: First used the same
machine, backup the data, upgrade memory and HD- SSD, install image via USB or network. Second
used a new machine, image is installed, data restored. Used Altiris to push apps relating to client’s needs,
such as Microsoft office 2010, Access, and software for law firm, add network printers and local apps.
Altiris Admin is used for gathering machine names and details for inventory. Used Proxy Pro for remote
access. Completed this project with 100 % success in the US, Abu Dhabi, Shanghai, Hong Kong.
Singapore and Tokyo. Received award for preparation, testing and completion of project on time.
TCS/Agilent Technologies- Wilmington, DE 2012-Jan-2012-May
Certified HP Tech-Pc Support
Hired as Sr. HP certified tech to handle all PC Support aspects, ranging from reimaging desktops and
laptops with Windows XP Pro. SP3 and Windows 7 64 bit. Configured with network access, HP PGP
security, MS Office 2010, Iron Mountain software for backup and restore. Tagged all machines and
updated DB for tracking all devices by user. Returned all old devices for disposal. Completed all tasks
at ahead of schedule and 100% success. Support all Cisco IP Phones verify connectivity to proper VLAN.
Support remote and work at home users. Installed Ubuntu OS, and network access for Engineers testing.
Received the highest honor for customer service, knowledge of clients’ work ethics and able to resolve
All hardware, software, networking, desktop/laptop support and exceed all my Service Level agreements.
Empire Merchants- Brooklyn, NY 2011-March-2011-Nov
System Analyst
Monitored servers (Dell, HP, and IBM), running OS-Win2000, and Win2003 with Exchange, Cognos,
JDEwards, MS Office 2000/2003/2007/2010. Provided desktop support for 500 users using WIN2000/XP
Pro and WIN7. Prepared all daily and weekly tasks, such as appointments with clients, for backup their
data, install any new hardware, Such as IBM ThinkPad, installing local and network printers – HP, Dell,
Canon, and Xerox. Provide inventory for new and old machines for current use or return for disposal.
Provided executives support for both MAC and PC, for local and Network Printing, blackberry, cell
phones, local apps and Ms Office. Do Daily backup using Norton exe at the server level. Used Track-It to
monitor all trouble tickets created at the Helpdesk for each client.
Polo Ralph Lauren- New York, NY 2005-March-2011-March
Sr. Analyst/ Customer service
Work independently to support multiple buildings. Duties included, installing images, customize and
deliver to Clients. Created guidelines to speed up Daily tasks. Managed and supported all Executives,
with Blackberry, Cell Phones, Microsoft office products, networking and printers, both at work and home,
winning their trust and confidence. Respond to all Executives call within 5 minutes to resolve all issues.
Provide training for employees to better understand and do their tasks more efficiently. Troubleshoot and
Support Windows XP Pro, and Windows 7, Office 2002 and 2003, 2007, 2010, SCCM, Iphones, Ipads,
blackberry and cell phones, (AT&T, Verizon and T-Mobile). Use Magic to track all trouble tickets. Also
provide Mac support, imaged from CD, configured for TCP/IP network access, install MS office, and use
Citrix for Outlook access for remote email. Support AV/Video Conferencing using Polycom for point to
point and multipoint using touchpad for monitoring sessions, Record session for future use, file and video
sharing. Received several awards for going beyond the call of duty, respond to emergencies and
customers’ satisfaction. Provide SharePoint support for executives and overseas clients with videos and
Documents. Illustrator and Photoshop support for pc and Mac designers.
Discovery Channel New York, NY- 2005-Jan-2005-March
Rollout Specialist
Imaged all laptops and desktops with Windows XP pro. Setup network access, Sync Blackberry to Ms
Outlook, with 100% success. Configured Lotus Notes for email access. Backed up all data and restored to
new machine. Setup remote access via VPN. Provide Desktop support for MS office, networking and
printers (local and network). Honored for excellent client services provided to all senior executives.
H&R BLOCK 2004-Nov-2005-Jan
Sr. Mobile Tech Specialist
Travelled to NY/NJ providing support - Setup registers and printers access for tax offices. Setup LAN
network in local offices and use VPN for remote clients. Updated propriety software for office use and
trained office employees with new updates. I am available for remote support via dispatchers.
IBM/ Symbol Technologies:New York, NY 2002-March-2004-Nov
Team Leader - XP Rollout
Led a team of 4-8 engineers for an international multi-site Win XP migration.
• AD access to managed user accounts creates, add, delete and move to production containers.
• Upgraded 8000 users from Norton Anti-Virus to McAfee 8.0
• Used Altiris and Ghost MultiCast to create and install images on Laptops and Desktops.
• Installed and tested VPN and wireless access for office and home.
• Managed my team efforts and time for performance appraisals and salary
• Trained and taught new team mates company policies and procedures
American Express and Morgan Stanley:
.Led a team of 4 techs to fix viruses on Win 2000 and XP laptops and desktops, with a 99% success
• Migrated 700 Win 2000 desktops and laptops to Win XP, office 2000, and used ghost with zero defects.
• I supported Blackberry and pocket PCs (Dell, Compaq, and Sony) to sync with Outlook 2000.
• worked with several vendors to test and fix all local applications to work on XP platform. Install
financial software Reuters and Bloomberg.
MERCEDES BENZ, Montvale, NJ 2001-Nov-2002-March
XP Rollout Specialist
• Single handedly migrated over 1500 users to Windows XP Pro with a zero defect.
• Restored all data and installed custom software. Setup and troubleshoot VPN/DSL access for home
and remote office use. Configured PDAs and Blackberry to synchronize with Outlook 2000.
• Worked on $2.5M onsite IS support team to improve SLA by 25% and increase productivity.
• Support all executives with laptop and desktop, duties such as Ms office, Printers, Mobile devices
ITM, Edison, NJ 2001-Jan-2001 -Nov
Unix/NT Support /Instructor
• I built LAN/WAN environment for a vocational school, maintaining a Unix and Win 2000 platform.
• Support included DNS, WINS, Remote Access, and TCP/IP.
• Taught Sun Solaris Unix basics to new students and classmates.
• Documented, tested and wrote procedures for customer use.
• Supported and maintained site switches, routers, wiring requests, and networked and local printers.
PANASONIC/FLEET BANK, Secaucus, NJ 1999-Jan-2001-Jan
Y2K Remediation/Network Analyst/Unix Administrator
• Evaluated and upgraded all hardware and software for Y2K compliance
• Provided second level support for DNS, WINS and IP addresses
• Setup network printers using HP Jet Direct, and setup IBM Netfinity and Compaq Servers
• Participated in project to rewire the entire Panasonic sites with Cat6 cable and installed Cisco 6000
series switches to support gigabit Ethernet.
• Solaris administration responsibilities included adding, deleting, and changing IDs, granting rights,
installing software, and adding patches and packages.
CAHNERS TRAVEL GROUP, Secaucus, NJ 1998-Jan-1999-Jan
Network Analyst/Unix Administrator
• Managed and supported over 700 customers, improving customer service agreement by 50%.
• Responsible for Sun Solaris 5.x administration including adding and deleting user accounts.
• Provided reports to upper management for SLA agreements.
• Interviewed and hired qualified applicants to ensure high level service delivery. .
• Used Novell 3.12 and 4.0 administration to manage users accounts
• Managed rollout of 700 workstations from OS/2 to Windows 95 with a 99% success rate.
• Solaris administration - including creating and deleting user accounts and installing software.
• Tested, evaluated, and installed hardware and software to meet company standards.
LOCKHEED MARTIN Mahwah, NJ, Meldisco, Div. of Footstar Jan- 1994-Jan-1998
Novell Administrator
Provided first and second level support to over 800 local and remote users in an NT 4.0 environment.
• Ut ilized Novell 3.12 and 4.0 administration.
• Managed rollout of 700 workstations from OS/2 to Windows 95 with a 98% success
r ating.
• Solaris administration - i ncluding creating and deleting user accounts and installing
software.
• Tested, evaluated, and installed hardware and software to meet company standards.
M aintained inventory database for all hardware/software, both local and remote for
l icensing and auditing.
IBM CORPORATION, Sterling Forest, NY Mar- 1982-Jan-1994 Sr.
Computer Analyst/Manager
Provided local and remote support for over 700,000 customers nationwide and overseas. Responsibilities
included monitoring Mainframes, LAN/WAN access, and weekly reports to upper management.
Managed a department of 32 employees to handle first level phone support, troubleshooting.
• Automated 80% of weekend processes, and presented to upper management for
production use.
• Implemented training and orientation programs for new employees and departmental use.
• Conducted technical interviews for managers to determine established skill level.
• Developed process to reduced HOLD time from 2 minutes to 30 seconds for the
Helpdesk.
EDUCATION
HP Laptops and Desktops Certified-2012
Dell Certified
Dale Carnegie self improvement
Metropolitan Institute of Network Technology, Jersey City, NJ- Completed
Pace University – Pleasantville, NY
Upsala College - BS
La Guardia Community College - A.S. in Computer Science
PROFESSIONAL DEVELOPMENT
Over 2500 hours of Technical and Professional Development Training at IBM including:
Teamwork and Leadership, Market Driven Quality, Project Management
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