Customer Service Representative

Location:

Posted:

November 07, 2014

JOSEPH WINWOOD

Pittsburgh, PA 15218

*********@*****.***

Objective

To obtain an administrative position using excellent Microsoft Word, Excel, Access, PowerPoint

and Outlook skills with problem solving ability while demonstrating a strong work ethic

Summary

• Extremely quick learner, especially in computer applications with good logic and problem

solving

• Trusted to work independently and get work done efficiently with little supervision

• Eager to learn new things that enhance job performance

• Very dependable, punctual, and committed to quality

• Exceptional troubleshooting skills used to solve complex networking problems affecting

thousands of administrative, faculty, staff, and student users

Experience

Senior Training Employment Program 08/2014 – current

Clerk

Provide customer service to incoming clients

Toys’R’Us, Monroeville, PA 10/2011 01/2012

Customer Service Representative

Seasonal retail sales and customer service

Carnegie Mellon, Pittsburgh, PA 07/1983 01/2010

Communications Technician, Hardware Technician

Provided internal and external customers with efficient networking support including: installing,

troubleshooting, and evaluating new technology. Effectively solved all problems associated

with mainframe computers.

Education

Community College of Allegheny County, Braddock, PA 06/2013 Present

Modern Office System Training Office Technology Certificate

Electronics Institute, Pittsburgh, PA 09/1978 08/1980

Specialized Degree in Electronics

Award

Andy Award from Carnegie Mellon 09/2005

Part of Project team that changed over wired and wireless ethernet

National Chess Master 01/1986