Customer Service Human Resources

NICOLE NIELSEN

**** ******* **. *******, ** ***** 517-***-**** ********@*****.***

PROFESSIONAL SUMMARY

High performing, strategic thinking professional with more than ten years'

experience in employment services including three years' in the non-profit

sector. Highly skilled at relationship building with clients and across

organizations and teams; exceptional writing, presenting, and interpersonal

communication skills. Adept at assessing needs, generating options, and

implementing solutions in collaboration with clients and stakeholders. Well-

versed in all phases of recruitment and hiring, including defining job

roles, assessing needed skills and qualifications, and evaluating

candidates. Experienced at managing projects from the requirements

gathering/needs identification phase through to completion.

EDUCATION

Baker College - Flint, MI

Bachelor of Business Administration, Human Resource Management

12/2013

PROFESSIONAL EXPERIENCE

Michigan United Conservation Clubs (MUCC) - Lansing, MI

3/2012-9/2014

Development Coordinator

10/2013-9/2013

Develop and implement strategic business plans to identify target

populations, goals, measurable objectives, time frames, and evaluation

plans

Research, coordinate, write, and submit grants and proposals

Implemented and maintain company's Cloud project management software

Recruit, interview, and assist in the selection of employees to fill open

positions

Oversee company charitable gaming umbrella through the State of Michigan

Executive Assistant/Event and Advertising Coordinator

3/2012-10/2013

Provided assistance to Michigan United Conservation Clubs' Executive

Director and Deputy in Chief; including daily deposits, data entry and

scheduling.

Fundraise, plan, and coordinate all company special events; including

MUCC's Annual "Get Kids in the Outdoors" Charity Sporting Clay Shoot and

MUCC's Annual Convention

Coordinated all advertising efforts for Michigan United Conservation Clubs

including the Michigan Out-of-Doors brand

First Investment Group - East Lansing, MI

Office Manager/Human Resource Intern

5/2009-10/2011

Recruit, interview, and assist in the selection of employees to fill open

positions; once filled implement a training schedule for new recruits

Coordinate monthly sales goals for out-bound call center and compile weekly

reports for management to review

Schedule and maintain company calendar including all new and existing

business accounts

General administrative including data entry, filing, accounts payable and

receivable

American Collegiate Marketing - Okemos, MI

Customer Service/Financial Assistant

2/2007-3/2009

Assist Chief Financial Officer will accounts payable and receivables

Negotiate/select company insurance plans including overseeing open

enrollment for over 70 employees

Implemented company cafeteria plan and Cobra certified

Service in-bound call center members with questions, concerns, payments and

orders by phone, mail, email and ichat

COMPUTER SKILLS

Microsoft Office 2003, 2007, 2010 IMIS (Member Services Software)

Outlook Wrike (Professional Management Software)

Quickbooks CAD (Computer-aided Design)

ADP Timpani (Chat and email customer service

software)

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