Customer Assistant
Resume:
AISSA LUGO
Hamden, CT. *****
*****-*****@******.***********.***
EDUCATION Sacred Heart University, Fairfield, CT
Bachelor of Science, Sociology, December 2011
Sacred Heart University, Fairfield, CT
Paralegal Certification, October 2012
University of New Haven, West Haven, CT
Master of Science, Criminal Justice, January 2013-Present
RELATED Litigation Paralegal, December 2013-Present
EXPERIENCE Milano & Wanat, LLC, Branford, CT
Conduct fact investigation and analysis
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Draft Answer
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Draft motions and stipulations i.e., dismissal, extensions of time
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Draft notices to set, to continue, deposition
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Draft correspondence to client, witnesses, experts and others
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Draft status letters to client, adjusters, witnesses, experts and others analyzing merits
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of case
Draft discovery requests for production, interrogatories, requests for copies and
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requests for admissions
Prepare nonparty discovery requests such public records requests, authorizations and
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release of records
Obtain photographs, documents, and physical evidence from third parties
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Organize and review medical records
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Prepare motions, such as to compel discovery or for sanctions
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Prepare file(s) for court proceedings
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Review and summarize transcripts
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Prepare trial notebooks
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Prepare exhibits
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Prepare trial subpoenas
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Draft settlement agreements
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Intern, September 2011-December 2011
State of Connecticut Judicial Branch: Bridgeport Adult Probation, Bridgeport, CT
• Assisted with the development of pre-sentence investigations
• Manually submitted and maintained client data into CMIS (Case Management Information
System)
• Prepared written reports
• Aided in assessing client needs for risk potential and appropriate level of community
supervision
• Conducted interviews
• Interviewed the victims of crime(s) to determine impact and restitution
• Assisted with youthful offender eligibility investigations
• Answered phones
• Organized and placed client information in scanning order
Lugo 2
Filed client casework
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Paraprofessional, June 2010-August 2011
New Haven Board of Education Summer Reading Academy, New Haven, CT
• Taught the Degrees of Reading Power (DRP) section of the Connecticut Mastery Test (CMT)
to 3rd grade students
• Taught phonics to 2nd grade students in order to prepare them for the Connecticut Mastery
Test
• Facilitated lesson plans with teachers and other paraprofessionals
• Recorded specific observations regarding student linguistic capabilities
• Worked in classes ranging between 15-20 students
• Worked with students and their families in order to address any behavioral issues that may
exist
• Spent a great deal of time working in the main office answering phones and contacting
parents
ADDITIONAL Pharmacy Assistant, January 2012-August 2012
EXPERIENCE CVS/Pharmacy, Hamden CT
• Accurately enter patient information into the computer
• Address customer’s questions, complaints and concerns
• Locate customer’s medications
• Follow federal guidelines in the verification of customer information prior to selling
medications
Head Cashier, October 2008-January 2012
CVS/Pharmacy, Hamden CT
• Responsible for training up to 3 new employees a month
• Address customer’s complaints and concerns
• Interact with a diverse group of customers and employees
• Maintain store appearance as indicated from corporate personnel
• Answer and direct multiple line store phone
Counselor, June 2008-August 2008
The Foote School, New Haven, CT
• Cared for children ranging in age from 5-12
• Created unique daily arts and crafts projects and led group readings
SKILLS Advanced in understanding verbal Spanish
Ability to produce typewritten material at a rate of 95 wpm
Advanced in Microsoft Word, PowerPoint, Excel
Proficient in Microsoft Outlook, SPSS, CMIS
Advanced in conducting research using Westlaw
ACTIVITIES Sacred Heart University, Fairfield, CT
La Hispanidad, Secretary, 2009-2010
National Association of Social Workers, Sacred Heart University ’11 Representative, 2009
Active Minds, Member, 2009
UMOJA Multicultural Club, Member,2009-2010
United Congregational Church of Bridgeport Feel the Warmth Community Supper, Volunteer,
2009-2010
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