Customer Care Executive

RESUME

P.SAILEELA

Phone: 964-***-****

email:***************@*****.***

Seeking entry level assignments in an organization that promises a creative and challenging career in

progressive environment that enhances my knowledge and skills.

SYNOPSIS:

Bachelors in Electrical and Electronics (B.Tech) from SWEC College (JNTU University)

Excellent communication, organisational and analytical skills with the ability to grasp new technological

advancements with ease.

EDUCATION:

Bachelors in Electrical and Electronics (B.Tech) from SWEC College (JNTU University).

Intermediate (M.P.C) from NALANDA Junior College, Hyderabad (B.I.E) year.

10th Standard (S.S.C) from ABHYUDAYA high school (B.S.E) year.

EXPERIENCE:

Customer Care Executive : From April, 2013 to Till Date:

Working as a customer care executive at Jumboten.

Customer Care Executive : From February, 2012 to March, 2013:

Working as a customer care executive from past 12 months at Buytheprice.com.

Job Role:

• Handled customer’s queries in the form of Calls and Emails

• Provided excellent support to customer by quickly responding to their queries.

• Replaced orders in case of lost, damaged or defective or delivered items in coordination with

vendors.

• Excellent analytical, problem solving and communication skills (Verbal and written) and good team

player.

• Maintaining customer care metrics on daily basis.

• Escalating issues if required.

• Handling escalations in absence of seniors.

• Following up with customers and informing them about the order status.

• Providing first contact resolution to all the customers.

Customer Care Executive :

Worked as a customer care executive for 13 months at TATA BUSINESS SUPPORT SERVICES

(INTERNATIONAL Voice PROCESS).

SOFTWARE EXPOSURE:

Operating Systems : Windows 98, Windows 2000/xp

Programming Languages : C

Design Packages : AUTO CADD

ACADEMIC PROJECTS:

Title : Implementation of Cascaded Multilevel Converters

for Static Synchronous Compensator (STATCOM)

using Simulink.

Client : Krest Technologies

Duration : 3 months

Environment : MATLAB

Team Size : Three

Description : STATIC SYNCHRONOUS COMPENSATOR(STATCOM )

The main objective of the project is to illustrate and to demonstrate the effect of statcom in a

typical power system through simulation. The simulation program should be able to perform switching

characteristics of vsc and to view voltage current real and reactive power quantities at any point in a power

system.

Facts devices are effective means of power compensation for electric power systems

with the choice of control, the appropriate facts devices could be obtained to perform the required operation

for voltage regulation. Transient stability and power control in a system.

CO CURRICULAR ACTIVITIES:

1 Participated in paper presentations in various colleges and won first prize.

2 Participated in various college IT meets, G.D, Speeches and Debate competitions

3 Participated in various school dance competitions & other cultural events at school level.

PERSONAL ATTITUDE:

I am an optimistic person. My attitude is spiritual and loyal. I always try to give the best out of me and be committed in

nature.

PERSONAL DETAILS

Name : P.Saileela

Father’s Name : P.Narayana

Sex : Female

Marital Status : Unmarried

Address : D/O P.Narayana,

Maa Santhoshi Colony Phase 1,

Bolaram, Hyderabad.

Pincode: 500010.

Language Familiar : English, Hindi, Telugu.

I here by declare that all the details furnished above are true to the best of my knowledge.

Yours Sincerely,

(P.Saileela)

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