Technical support Engineer

Madhavan S

Mobile: +91-978*******

Email: ********.*******@*****.***

* ****** *********

To learn and improve at every given point of time and also grow within the

company satisfying the company needs along with personal goals

2 Work Experience (4+ years of experience)

. Worked as Systems Engineer in ITC Ltd., Chennai since July' 10 till Feb'

12.

. At Present Working as Senior Technical Support Engineer in IV Support

Technologies since March' 12 to till Date.

3 Work Profile

. Installation, configuration and troubleshooting of Desktop and Server

Operating Systems

. Trouble shooting various applications at user's desk or using remote

application.

. Network printer installations and troubleshooting

. Performing administrative tasks including creating domain users and

groups

4 Responsibilities

. Operating system level support

. Knowledge of configuring all levels of (hardware & software) and

trouble shooting

. Network Printer installations and configurations at the user's desk

. Lotus Notes client & MS Outlook configuration and troubleshooting

. MS-Office installation, configuration and L-1 level troubleshooting

. Administration of Symantec client Antivirus & Firewall

. SAP client installation, configuration and L-1 level troubleshooting

. Managing patch updates for various operating systems

. WIN NT L-1 level Server Administration like user creation, access/

privileges rights, regular necessary checks like server network status

and Antivirus updates

. Managing PC's, Printers and all IT equipments/ assets pertaining to the

MIS Department activities

. Giving Tech support to the In-house developed/ standard applications and

software

. Development and troubleshooting of projects in workflow based document

management system

. Generating EOD Reports of the issues taken daily, mailing it to the

Manager & Team Leaders.

. Daily Chats scrubbing and giving training to the Junior Associates.

5 Educational qualifications

Bachelor degree in Computer Science & Engineering

Pavendar Bharathidasan College of Engineering & Technology (affiliated to

Anna University) Completed in the year April- 2009.

6 Technical Skills

. Language known : Basics of Java and ASP

. Operating system : Win 95, Win 98, Win 2000, Win XP,

Win Vista & Win 7.

. Server : Win 2000 and 2003 Server Edition

. Software package : MS-OFFICE (97, XP, 2003, 2007, and 2010),

Lotus Notes.

7 Competencies

. Adaptability to new environment, strategies and technologies

. Good analytical, logical & communication skills

. Interest to explore and learn fast

. Dependability and commitment

. Dedication and hard working

8 Personal Information

Father's Name : (Late) Mr. T. Shanmuga Sundaram

Mother's Name : Mrs. S. Mallika

Date of Birth : 14-11-1987

Sex : Male

Nationality : Indian

Languages : English and Tamil

Permanent Address : 3, Muthu Nagar Lane,

Kongu Main Road,

Tirupur - 641607.

Temporary Address : 8A/11, Vallalar Nivas, 1st Floor,

Bajanai Kovil St, Pallipattu,

Tharamani,

Chennai - 600113.

Date: (MADHAVAN S)

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