Customer Service Sales

Yan Zhang

Suite ***, **** ***A Street, NW, Edmonton, AB T6H 5J3

***************@*****.*** Cell Phone: 780-***-****

Highlights of Qualifications

Successful retail and marketing experience with excellent customer service skills;

Demonstrated ability to learn new product knowledge quickly and accurately;

Highly organized multi-tasker with excellent time management skills;

Established strong customer rapport by showing a genuine personal interest to customers;

Committed team player with strong organization, communication and interpersonal skills;

Education

Master of Science in Management (Major: Marketing) 2014

I. H. Asper School of Business, University of Manitoba GPA: 3.6/4.5

Bachelor of Economics Degree 2012

School of International Business, Qingdao University

Work Experience

Campus Promotion Representative 2014

The Princeton Review (TPR) Winnipeg, MB

Marketed online courses for the Princeton Review through partnering with students groups and

departments, and developing new and existing student customers.

Provided TPR with market intelligence and market analysis to timely adjust promotion strategies.

Planned and implemented promotional strategies and campaigns for MCAT and LSAT.

Achievements:

Completed one third of 2013-2014 revenue goals after working for 2 months.

Achieved Course Enrollment target 2013-2014 by $154,020.

Increased online course enrollment revenue growth 380% over 2013.

Jewelry Sales Associate 2013

Wishes and Dreams Winnipeg, MB

Used available resources and promotions to create jewelry sales and build customer relationships.

Achievements:

In charge of the store after short time training, and demonstrated ability to learn quickly.

Daily sales exceeded half the whole store daily sales.

Marketing and Promotion Assistant 2013

IDO Media and Print Winnipeg, MB

Researched and analyzed the competitive intelligence of media types and share of demand;

Established Winnipeg Chinese Business database and proposed the actionable market segment.

Achievements:

Participated in designing, editing Manitoba Chinese Information Handbooks and distributed 80

books to clients.

Developed more than 700 online potential customers and promoted products and activities online.

Volunteer Experience

Phone Bank Volunteer 2014

Stephen Mandel by-election Edmonton, AB

Phone voters in Asian communities to help Stephen Mandel win by-election and keep his position

as Health Minister

Volunteer 2014

Victoria General Hospital Winnipeg, MB

Create patients’ charts, file charts alphabetically and attach lab results for nurses to review.

Phone patients to remind them of their appointment.

Information Ambassador 2013

University of Manitoba Orientation Winnipeg, MB

Represented University of Manitoba in responding to inquiries of new students and their parents at

information booth.

Guided new students to travel in the campus and distributed handbooks.

References upon Request

Yan Zhang 780-***-**** LinkedIn: http://www.linkedin.com/pub/yan-zhang/59/9a2/325

Contact this candidate