Service Maintenance

SHANE HODGES

*** ********* **,

Schoharie NY

Cell: 518-***-**** - ***********@*****.***

RESUME

OBJECTIVE:

A proficient and passionate Information Systems/IT professional with a strong background in service and installation for both

business to business and business to consumer environments. A career that has evolved from building computers from

scratch, to one of having a comprehensive understanding of the IT environment.

Background includes server installation and maintenance (Linux, Ubuntu,Windows +), desktop support (PC and MAC),

handheld/wireless and mail server setup and service and home systems wiring and installations. Praised for the ability to

work with non-technical customers, as well as leaders in the field.

Seeking a position in the IT services environment for either an individual business or with an IT service provider.

EXPERIENCE:

Schoharie IT Services, Cobleskill, NY 2011 - Present

Owner

Providing IT purchase and maintenance services for small businesses and residential customers. Services include

purchasing/installing servers, routers, desktops (PC / MAC), printer servers, wireless devices and other media devices.

Support services include onboarding new staff, software support (Windows XP 7, 8, MS Office, Mac OX) and desktop

support. Clients include Schoharie County Council Against Alcohol and Substance Abuse (2011 - Current), Bill's

Landscaping (2011-Current,) Howes Cave Animal Hospital (2011-Current), Stony Creek Farm (2011-Current), In His

Presence Ministries (2014), Schoharie Valley Alliance Church (2011-Current).

Moorehead Communications (owns/licenses 2,000+Verizon Wireless locations), Cobleskill, NY 2013 - Present

Wireless Consultant

Servicing up to 8 Verizon Wireless retail locations at any given time. Responsibilities include inventory management, disaster

recovery systems, onboarding and employee merchandise training, trouble shooting and analytics. Also involved in the

SWAT program, which identifies troubled stores needing assistance and other possible new retail location opportunities.

EDUCATION:

Computer Information and Technology, AAS Degree, Dec 2014 (SUNY State University at Albany, Penn Foster)

INTERESTS:

Taking apart and building computers. Livestock and agricultural farming. Avid rock climber, hiker, camper, kayaker, and cave

spelunker.

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