Customer Service Sales

Melissa Ortega 678-***-****

*****************@*******.***

Objective

To obtain an opportunity to show my dedication to grow in a company, I have excellent

communication & customer service skills.

PROFESSIONAL PROFILE

Bilingual Customer Service, offering 1+ year's diverse experience and significant expertise in

the following areas:

Demonstrated effectiveness with sales and marketing;initiating and developing business

relationships; prospecting new accounts; presenting products and services; thorough in

explaining complex topics to audiences at varied knowledge levels

Consistently focused on world class customer service; quickly establish rapport and build

trust with clientele from all backgrounds; strong interpersonal abilities and communication skills

in English and Spanish.

Efficient in completing detailed tasks within strict timelines; follow precise procedures and

review technical resource documents; solid computer skills with Word, e-mail and the Internet;

familiar with Excel and PowerPoint; quickly learn new applications

Proven dedication to organizational goals; function independently and as integral part of

team; maintain sense of pride and honor; accustomed to long work hours; enjoy environments of

constant challenge and learning; high level of integrity and ethics

PERSONAL STRENGTHS: effective skills in organizing and prioritizing; creative and

resourceful in completing tasks; enthusiastically assume new responsibilities; recognized for

strong work ethic

CAREER OVERVIEW

CUSTOMER SERVICE REP/ RECEPTIONIST

Pentagroup Financial LLC, Houston area - 02/2007 to 01/2008

Called on delinquent accounts, reminded and informed customers on payment due dates,

worked with customers and would come up with solid and consecutive payment plans.

KEY ACCOMPLISHMENTS:

As a Customer Service Rep. I hit all the monthly budgets and surpassed on all bonuses.

CUSTOMER SERIVCE REP

ACS Houston area 05/2006 to 02/2007

Answering inbound calls, helped with basic troubleshooting a telephone . also helped wit

accounts that are delinquent .

CLERK

Maxum healthcare 08/08 to 12/08

Payment collection, Making sure paper work was filled for a flu shot.

Southwest Preowned LLC

Office manager from 01/09-03/12

Filing paper work, payment collection for vehicles, looked over two other sales representatives .

Perfect surface From 07/13-05/14

Receptionist, answering multiline filing, taking orders, entering work orders.

Metro Pcs Retail 08/14 –Present Day

Selling phones (devices), Taking payments, setting up phones, answering questions about planes

and or devices

References provided upon request

Contact this candidate