IT Engineer
Resume:
Ike Adams
Chicago, IL, 60616
***.*********@*****.***
TECHNICAL SKILLS:
Windows Server 2008 R2 Enterprise
Active directory server OU management
Power CLI
MS Office 2007, 2010, 2013
VMware Vsphere, Vcenter
Citrix Xendesktop 5.6, Xenapp 6.5
Wyse terminal configuration
OBJECTIVE:
To obtain an IT related position that will allow me to utilize my experience and communication skills while working in a challenging environment with a progressive company.
WORK EXPERIENCE:
July 2011-Present
CareerBuilder LLC Chicago, IL
Infrastructure Engineer I
Configured and built VMware ESXI 5.0, 5.1.0 U2 servers
Configured HP blade C7000 enclosure
Installed configured Microsoft Windows 2008 R2 servers
Configured XIO tech storage for ESXI host
Configured and installed Xenapp 6.5
Managed and updated application in Xenapp pharm
Configured and manage Xendesktop Controller 5.6
Mange and built VDI’s through out the environment for Xendesktop 5.6
Built HP Proliant 380 G7, 380p G8, BL460c
Cable and racked all servers in the data center
Configured SCOM 2012 for monitoring
Upgraded Vcenter servers from 5.0 to 5.1.0 U2
Ran monthly VDI inventory report
July 2008- December 2011
Harris Bank (Contractor) Chicago,IL
Desktop Support
Provide desktop support for all bank users
Log all issues reported into remedy
Support blackberry software an hardware
Performed new hardware rollout and software rollout
Supported remote sites and VPN users
Built laptops and Desktop using ghost
Installed and configured SDC Platinum V.4, Fact Set, Adobe 9 Pro, Humming Bird, Money Net, Pal VRS, Check Vision, Web Drive, Live Link, Right Fax, IBM DB2, Credit Monitor 4.5, Bloomberg, PeopleSoft, SAS 9.2, Check Vision, Cali Money Net
May 2007- April 2008
PromoWorks Schaumburg, IL
Helpdesk/Analyst
Answer incoming calls to the Helpdesk and respond to emails
Build windows 2003 R2 servers
Maintained all active directory accounts
Help end user with software issue and explain new technologies
Troubleshoot remote user VPN connectivity
Maintained email account for remote users
Configured Blackberry an PDA devices
Enter tickets in our ticketing system for every call that comes in to the help desk
Enter equipment in to our tracking system
Fix printer and copiers manage toner inventory
Use Ghost to image Laptops, Desktops an Servers
Assisted with the duties of Symantec tape library changing the daily tapes and running daily jobs
Interacted with users and executive managers at there desk
Called Vendors and open a ticket with them when we had issues with there hardware
Troubleshoot Mac OS and have knowledge of Mac OS X
December 2006- April 2007
Entrust/Veterans Affairs –SOC PKI Hines, IL
Help Desk Coordinator Level II (Contractor)
Performed basic support functions such as revocation, LDAP deletion and ownership transfer of subscription records
Assist in obtaining, installing and using certificates
Provided troubleshooting related to configuring Outlook and LDAP, and publishing to the GAL
Assist with obtaining public keys, sending and receiving signed and/or encrypted messages, and basic functionality of PKI for VA Internal and Partner certificates
while supporting outlook 2003
May 2005-August 2006
Zebra Technologies Vernon Hills, IL
Technical Support Agent
Support label design/integration software as well as specialized in Zebra programming languages such as CPCL, and EPL, ZPL
Document any reported failure or symptoms, and implement solutions into the departmental database
Configure, program, and support mobile printers
Work with Cisco and Symbol Access Points to troubleshoot WLAN security protocols such as WPA, WEP, and VPN
Monitor mobile units RF uplink and downlink for signals to secure access points, to ensure specialized security files are downloaded for full connectivity to the network
Utilize remote telnet access to troubleshoot UNIX based mirror servers maintaining all mobile network files
Went to Wal-Mart headquarters an train there user on how to support Zebra brand printer
EDUCATION:
March 2005- July 2006 Westwood College O’Hare, IL
Bachelor of Applied Science Degree in Information Security Systems
August 2003 - March 2005 Westwood College Woodridge, IL
Associate of Applied Science Degree in Computer Networking Engineering
Certifications: Comptia A+, Comptia Network+, Comptia Server+, Comptia Security+,
Citrix Certified Administrator Xendesktop 5,Citrix Certified Administrator XenApp 6, VMware Certified Associate- Data Center Virtulization, VMware Certified Professional 5, Scrum master Certified
REFERENCES: Available upon request
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