Customer Service Representative

Lori Poznanski

**** **** ****, *********, ** ****2 440-***-**** ********@***.***

Motivated, customer-focused CSR with demonstrated background in office

management.

Summary

Customer Service Representative

Wallover Oil Co. (Strongsville, OH) February 2010 - Current

Professional Experience

Handled customer orders for processing

Liaison between customer and territory sales manager concerning issues

Planned logistics for order delivery

Compiled final order file to accounting for billing

Office Manager

Magnetic Springs Water (Middleburg Hts., OH) March 2008 – December 2009

Facilitated orders for our customers both commercial and residential accounts

Resolved customer disputes

Organized company logistics

Tracked sales

Maintained all office accounting

Office Manager

Cherry Knoll Springs (Amherst, OH) July 1999 – March 2008

Handled all accounts receivable & accounts payable for the office

Administered payroll

Represented all aspects of human resources for the company

Additional Skills Microsoft Office Programs

Certified in Microsoft Excel and Accounting

QuickBooks

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