Customer Service Sales
Resume:
Marilyn Perez
**** **** ******, *** *****, CA ***16
OBJECTIVE: I am looking for a position in the medical environment that allows me to contribute my service as a medical
professional (that also allows me to gain experience and growth as a medical professional).
EDUCATION:
Kaplan College 04/2012 to 12/2012
Medical Biller & Coder Specialist
North West College 03/2003 to 04/2004
Pharmacy Technician
EXTERNSHIP:
Balboa Nursing & Rehabilitation Center 11/2012 to 12/2012
Medical Biller & Coder (externship)
• Prepare, label, archive boxes alphabetically and by date (MR-MISC) for storage.
• Assorted Flow sheets and MAR, CNA flow sheets/MAR, Cycle change charts
• File folders in medical records office for the current year
• Patient history charts, discharge/expire and closing charts, observed break down of charts
• Pull Physician Progress notes from charts for auditing, physician follow up face sheet into patients charts
• Auditing CNA flow sheets checking for signatures, documents
EXPERIENCE:
Anesthesia Management Professionals Inc.
• Receive & relay messages from physicians to physicians and clients through American paging system
• Provide fee estimates for anesthesia services as requested through medical facilities and clients
• Maintain special request upcoming procedures, monitor physician's schedules with hospital schedulers
• Process incoming fax prescription (RX) and billing inquirers to corresponding destinations.
• Monthly tracking on evaluations for new physician's rotation at designated hospitals
OPTUM RX 04/2013 to 06/2013
Pharmacy Technician
• Inputting prescription (RX) information and verifying patient information
• Making outbound calls to patients, pharmacists, doctor's offices, and insurance companies
• Resolving claim issues, coverage verification, and adjudication issues
• Using established criteria and guidelines, the pharmacy technician receives and processes prior authorization requests
made by providers and members for medications not inherently covered on a member's prescription drug plan.
HD Supply Co. 05/2010 to 11/2010
Customer Care Association
• Responded to customer orders and quotation requests received via the telephone
• Emailed, wrote, and faxed correspondence within the department service goals
• Performed necessary follow-up to ensure customer service expectations are met
• Researched and suggested alternative products to customers including add sales, up sales and cross sells
• Uses SAP computerized system for tracking, information gathering, and/or troubleshooting
Keystone Pharmaceuticals Inc. 06/2000 to 06/2009
Sale Representative
• Operated 100 calls daily to Inpatient pharmacies nationwide including Canada.
• Initiated renewal of Cyanide Antidote Kits, verify expiration dates according for sales
• Generated all outbound and inbound calls and sales orders daily using system Telemajics
• Verified DEA, Sate. Lic. # expiration date of Pharmacist or Physician’s license
• Arranged recalls to improve potential sales and updates on pharmaceuticals
Contact this candidate