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Customer Service Sales

Location:
San Francisco, CA
Posted:
November 05, 2014

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Resume:

Marilyn Perez

**** **** ******, *** *****, CA ***16

619-***-****

OBJECTIVE: I am looking for a position in the medical environment that allows me to contribute my service as a medical

professional (that also allows me to gain experience and growth as a medical professional).

EDUCATION:

Kaplan College 04/2012 to 12/2012

Medical Biller & Coder Specialist

North West College 03/2003 to 04/2004

Pharmacy Technician

EXTERNSHIP:

Balboa Nursing & Rehabilitation Center 11/2012 to 12/2012

Medical Biller & Coder (externship)

• Prepare, label, archive boxes alphabetically and by date (MR-MISC) for storage.

• Assorted Flow sheets and MAR, CNA flow sheets/MAR, Cycle change charts

• File folders in medical records office for the current year

• Patient history charts, discharge/expire and closing charts, observed break down of charts

• Pull Physician Progress notes from charts for auditing, physician follow up face sheet into patients charts

• Auditing CNA flow sheets checking for signatures, documents

EXPERIENCE:

Anesthesia Management Professionals Inc.

• Receive & relay messages from physicians to physicians and clients through American paging system

• Provide fee estimates for anesthesia services as requested through medical facilities and clients

• Maintain special request upcoming procedures, monitor physician's schedules with hospital schedulers

• Process incoming fax prescription (RX) and billing inquirers to corresponding destinations.

• Monthly tracking on evaluations for new physician's rotation at designated hospitals

OPTUM RX 04/2013 to 06/2013

Pharmacy Technician

• Inputting prescription (RX) information and verifying patient information

• Making outbound calls to patients, pharmacists, doctor's offices, and insurance companies

• Resolving claim issues, coverage verification, and adjudication issues

• Using established criteria and guidelines, the pharmacy technician receives and processes prior authorization requests

made by providers and members for medications not inherently covered on a member's prescription drug plan.

HD Supply Co. 05/2010 to 11/2010

Customer Care Association

• Responded to customer orders and quotation requests received via the telephone

• Emailed, wrote, and faxed correspondence within the department service goals

• Performed necessary follow-up to ensure customer service expectations are met

• Researched and suggested alternative products to customers including add sales, up sales and cross sells

• Uses SAP computerized system for tracking, information gathering, and/or troubleshooting

Keystone Pharmaceuticals Inc. 06/2000 to 06/2009

Sale Representative

• Operated 100 calls daily to Inpatient pharmacies nationwide including Canada.

• Initiated renewal of Cyanide Antidote Kits, verify expiration dates according for sales

• Generated all outbound and inbound calls and sales orders daily using system Telemajics

• Verified DEA, Sate. Lic. # expiration date of Pharmacist or Physician’s license

• Arranged recalls to improve potential sales and updates on pharmaceuticals



Contact this candidate