Manager Project
Resume:
William R. Gilbert III
******@*****.***
Recent Work History
****-**** ******* ************* *********
****-**** ********** / ** ********** AzComputerShop
****-**** ********** / Contract labor Robert Half
Technology
2001-2011 Systems Administrator Boeing
1998-2001 Lead Field Service Tech Microserv
Current Role
Plan, install, administer, and maintain Server \ Workstation systems
hardware and software, and the network (voice, video, and data). Assess how
to develop and apply technological solutions to meet the strategic needs of
the company. Duties and responsibilities include: Provide leadership in
the administration and maintenance of delivery systems hardware and
software. Provide computing hardware and system software troubleshooting
and problem resolution. Perform problem isolation and restoration,
implementation of changes on the servers, and performance and system
monitoring. Provide application troubleshooting and problem resolution.
Perform root cause analysis. Calculate performance data and capacity
analysis. Provide training and guidance to peers, end users, focal's and
others. Provide storage and security administration. Coordinate with peers,
end users, focal, program managers, Technical Services, and vendors as
needed. Maintain and improve delivery systems availability, functionality,
and performance. Developed and maintain tools and procedures used for
computing system management. Implemented, maintained and improved processes
related with day-to-day SMS / SCCM Operations. OU Account manager
responsible for creating and populating Active Directory.
APPLICABLE EXPERIENCE
. Site / Project Manager, responsible for establishing plans, procedures,
policies, and goals for the day-to-day operation
. Proven success in the areas of technical project management, personnel
management, and strategic planning
. 18 + years of Administrating Windows OS's from 95 to Win7/8 and Server
NT, 2K, 2k3 and currently 2k8
. Server / Workstation Administrator
. SMS / SCCM Administrator
. Account manager for Active Directory OU
. Research, analyze, test and support all software applications
. Distribute and automate new software packages
. Custom image creation via RIS and MDT
. Developed and implemented user migration and desktop deployments
. Administer Multiple Client specific databases and applications
. Enterprise Backup System Admin Net backup & Arcserve
. Plan and develop Disaster Recovery Plan
. Support local and remote users with PC administration
. Remote Support VMware, VNC, LANDesk, PCanywhere
. Tier 3 PC Support Analyst
. Deploy New computers / Develop Images and Scripts
. Managed 10 Field Service Technicians
. Monitor, analyze and report technical support processes
. Research and analyze project changes related to improving resources
and processes
. Provided individual training for company employees
. Provide customers with hardware and software on-site training
PROFESSIONAL EXPERIENCE
Sr. Systems Administrator Interface August 13 - Present
. Project Coordinator, responsible for providing technical solutions,
creation of account procedures and account problem resolution
. Migration and Installation of Network Infrastructure
. Implementation of Wireless management
. Administrator of all Cloud based software solutions
. Re-design and installation of File Management services and Back-up
solution
. VOIP MAC admin
. Disaster Recovery Plan implementation
. Desktop imaging analyst creation and deployment
. Develop plans, policies and procedures for network and user policies
. Coordinate vendor licensing and maintenance contracts
Consultant / IT Specialist AzComputerShop June 12 - Present
. Maintain and improve multiple OS delivery system software, hardware, and
network components
. Project Coordinator, responsible for providing technical solutions,
creation of account procedures and account problem resolution
. Implementation of Wireless management
. Implement File server scheme / Back Up
. Develop plans, policies and procedures for network and user policies
. Diagnose and resolve complex hardware, software, and network problems
. Plan / Identify Cloud based software solutions
. Provide leadership for future direction of major system modifications and
installations
Desktop Engineer Robert Half Technology Contract; Feb 12 - July
12
. Create custom XP and Win 7 OS images via RIS and MDT
. Configure RIS server for deployment
. Scripts created for automated installation HW drivers, SW applications,
User configuration, MS updates
. Responsible for all security patch and software update schedules &
distributions
. Images created on Lenovo and Dell desktops & laptops
SCCM Administrator Robert Half Technology Contract Aug 11 - Jan
12
. Managed software distribution projects including Microsoft Security
upgrades and standard desktop software.
. Create Packages, Collections and advertisements for distribution
Wise/Studio admin
. Create automated installation scripts for custom applications
. Built packages for client specific applications via Appdeploy, DOS batch
files and VBS scripting
. Prioritize and coordinate all security patch and software schedules and
distributions
. Create custom asset inventory reports for planning corporate hardware and
software requirements.
Systems Administrator Boeing Service Co. February 01- July 11
. Maintain and improve multiple OS delivery system software, hardware, and
network components
. Project Coordinator, responsible for providing technical solutions,
creation of account procedures and account problem resolution
. Provide support and research for improved systems availability,
functionality, and performance
. Develop plans, policies and procedures for network and user policies
. Diagnose and resolve complex hardware, software, and network problems
. Provides leadership for future direction of major system modifications
and installations
. OU Account Manager (plan, populate and maintain OU in Active Directory)
. SMS / SCCM Admin (Managed software distribution projects including
Microsoft Security upgrades and standard desktop software). Prioritize
and coordinate security patch and software testing schedules and
distributions. Created packages, collections, and advertisements for
distributions. Created custom asset inventory reports for planning
corporate hardware and software requirements.
. Responsible for back up scheme and execution
. NAMS Focal (Boeing Ip address database)
. Administer local PBX, Responsible for Ordering, Terminating and
maintaining Local POTS lines, Administer Local PBX and Lead for the VOIP
upgrade project
Lead Field Service Representative Microserv, March 99-February 01
. Manage 10 team members and direct daily workload
. Site / Project Coordinator, responsible for providing technical
solutions, creation of account procedures and account problem resolution
. Assessing customer area requirements & covering area w/ proper Team
coverage
. Assessing training requirements to cover clients needs / Employee's
. Maintaining all area accounts within contract parameters
. Provide feedback to CIO about teams performance, customers stats and
recommendations
. Point-of-Contact for all clients issue's, concerns and questions
. Service High-end equipment
. Diagnose and resolve complex hardware, software
EDUCATION
BS\E-Business University of Phoenix January 2003
Microsoft Classes NT, Win2k, XP, Win7, Win2k Server, AD, Server 2003 &
08, SMS / SCCM
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