Customer Service Sales

Erica S. Woodruff

**** *. ***** ******, *******, MI 48657

(Relocating from MA to MI available effective: 11/3/2014)

978-***-**** (Personal Cell)

***********@*****.***

Government Security Clearance

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Skills Profile

SAP Extensive Expense Reports (Domestic and International)

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Field Support (90 positions) include timekeeping, Per Diem and Shift Differential

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Reporting.

Well rounded background which includes SAP implementation, office management,

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human resources, customer service, sales/marketing, Engineering and Field Mission

support.

Work well in a team environment with additional experience in but not limited to: (SAP

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implementation HR/Change Management/Training Coordinator core team, safety team,

EHS Committee, financial statements, time and billing, recruiting, training, operations,

job descriptions, workers compensation, background checks, new hire orientation and

termination exit process, employee activities, unemployment, employee relations,

wellness, workers compensation, payroll, benefits, safety, supporting creating sales

proposals, marketing and various administrative skills).

1. Developing and implementing a variety of corporate programs, including but not

limited to: meeting corporate, state, or federal agency guidelines.

2. Experience developing department budgets and meeting demands for numerous

objectives simultaneously in a fast paced environment.

3. Affirmative Action Plan (AAP)

4. Well organized, self starter with extensive computer experience

5. Heavy phone experience (including switchboard, sales calls and customer service)

6. Created, updated and delivered various types of presentations, report creation and

maintenance of database including use of various HRIS.

7. Proficiency with Microsoft Office (Word, Excel, PowerPoint, SharePoint, Visio,

Outlook). Experience with Oracle ERP, Quattro Pro and other software.

8. Sales Support creating Proposals (via Microsoft) and Contact Tracking (via Act

Database)

9. Customer Service (personal philosophy is treating others as I would want to be

treated).

10. Delivered meetings with all levels of employees from hourly to Upper Executive

Management.

11. Professional, get along well with others; willing to travel as needed.

UTC Aerospace Systems Jun 02 – Present

Work History

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– previously Recon Optical and Goodrich ISR Systems

Dec 97 – Nov 98

Administrative Assistant III Westford, MA

Dec 2012 – Oct

• Provide administrative and secretarial support to the SSS program

2014

office. Responsible for protecting sensitive and confidential

information received and generated.

• Duties included: Using SAP to prepare and submit domestic and

international (complex) expense reports, coordinate complex travel

arrangements.

• Typing, filing, mailing, proof reading and other administrative

duties as required.

• Coordinate meetings, logistics and work on special projects.

SAP Change Management & Training Coordinator Barrington,

Sep 2010 – Dec

IL

2012

• ISR SAP Core Team member responsibility supporting

implementation of Release 6 across all of ISR Division (multiple

locations in various states of US and UK).

• Duties included: Training Coordinator for all ISR site locations and

been on the core team since 9/10 reporting to Leah Fina, with direct

contact with Subject Matter Experts (SME), Super Users; with

communication with all employees across Division and Enterprise

SAP, coordinating Training, maintain two SharePoint Sites with

frequent travel while on the team between both US sites and UK.

Please Note: Local Barrington, IL location closed in March 2012

and worked for the company via virtual office from home and

traveled as needed.

Jan 2009 – Sep

Environmental, Health & Safety (EHS) Associate Barrington, IL 2010

• Solely responsible for managing the implementation process of EHS

per Goodrich Corporate standards and maintain direct access to Site

Vice President and General Manager.

• Coordinate and Lead Safety Team and EHS Committee

• Responsible to maintain OSHA, ANSI, Environmental Federal and

State Regulations as they relate to EHS. Including but not limited

to; EHS Record Retention

• Develop and implement EHS Policies and Procedures following

Goodrich Corporate EHS guidelines

• ISO 14000, 5S and

• Track and coordinate full site EHS Training via On Line,

Classroom, Seminars or venues.

• Chemical Management, Chemical Inventory, Industrial Hygiene

Programs

• Communications with site, SBU, Corporate as well as other Federal,

State and Local agencies on topics relating to EHS

• Budgetary responsibilities as they relate to EHS

• Hazard Communication, MSDS, establish various recycling

programs to protect the environment

• New Hire Safety Orientation

• Incident Investigations and reaching of Near Miss via Apollo Root

Cause Analysis according to EHS Management System

• Monthly reporting Metrics

• EHS Training Tracking for the entire facility

• Dakota Auditing Tool, MS Office Suite, Intranet, Internet, Team

Sites in addition to numerous other resources and software

applications

Jun 2002 – Jan

Human Resources Staffing Associate and HR Generalist Barrington,

2009 rehired

IL

Dec 1997 – Nov

• Recruiting, resume review, phone screens, job postings, applicant

1998

tracking for EEO and Affirmative Action Plan (AAP).

• Pre employment medical and background check administration.

• New hire employee orientation (both preparation and presentation

participation).

1. Develop budgetary forecasts for department expenses,

forecasts and assure corporate guidelines are followed to meet

budget.

2. Coordinate and Lead Safety Team and coordinate OSHA,

ANSI required training for our Site per our Corporate EHS

Management System requirements. (See above EHS Associate

current position)

3. Administer safety program at local plant and worked in

conjunction with safety representative at California location to

address safety issues according to OSHA regulations up until

12/09 California site closure. EHS responsibilities greatly

expanded since acquisition 8/09.

4. Create, update and implement safety training programs per

Goodrich EHS Guidelines. (Continue to do so as EHS

Associate currently).

5. Maintained OSHA log and Workers’ Comp Claim processing

with a 3rd Party Carrier (Self Insured) prior to acquisition.

1. Created and implemented service award program, including

determining and ordering awards for years of service until job

transfer 1/09.

• Handled variety of HR projects relating to full time, part time,

seasonal and multiple shifts. This included exempt, non exempt and

hourly personnel.

• Benefits experience with Flexible Spending Account, Tuition

Reimbursement, Short and Long Term Disability, Health, Dental

and Long Term Care, Executive Physical Reimbursement.

Organize Employee Activities.

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Maintain all training records for the company. (Including for ISO).

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Performance Appraisal tracking, Org Charts, Abra AWC setup and

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maintenance, Affirmative Action Plan with EEO, Salary Grades,

Employee Status Changes and Job Descriptions.

Guckenheimer Enterprises, Rolling Meadows, IL Nov 1998 Jun 2002

Midwest Regional Executive Assistant/Office Manager,

1. Supported the regional office day to day operation during

extended travel by Vice President

2. Maintained contact via email, phone and written

correspondence with all Regional Account locations in both the

East and Midwest Region in addition to Corporate Office

located in California.

3. Traveled periodically to support new account openings at

various locations to setup site Management offices throughout

the Northeast and Midwest Region.

4. Heavy assistance with Sales: Reports and Contact Tracking

using Act Database with Current and Potential Clients

5. Recipient of Regional Employee of the Year Award.

6. Creation of extensive detailed Sales Proposals, coordinated

payroll and Regional Financial Statements for Region and

submitted routinely to Corporate Office in California.

7. Organized Employee Activities and arranged Regional Travel

for employees participating in New Account Openings within

Region which included various departure locations from across

the country.

8. Preparation of VP Expense Reports and reconciled monthly

credit card statements, coordinated payment of monthly

operations invoicing for the Regional office.

9. Maintained Regional Personnel Records in accordance with

both Federal and State regulations.

10. Prepared daily, weekly, monthly, quarterly and annual various

reports, graphs, and quality assurance charts to show progress

of each account.

11. Given responsibility to locate a new larger office space to

relocate our Regional Office which is still located in Rolling

Meadows and worked directly with Co Owner of the Company

from California Corporate office to have office relocated,

coordinated lease, worked with interior designer for acquisition

of office furniture. In addition, arranged for computers,

copiers, fax, files and etc. to fully setup the office operation

and maintain.

Dana Molded Products, Arlington Heights, IL Mar 1992 Dec 1997

Payroll, General Office including Customer Service Support

1. Responsible for processing of weekly payroll for all three

companies (Dana Molded Products, Dana Plastic Container

and Janbar Wheel). Companies worked 3 Shifts and on

occasion 7 days a week.

2. Assisted to develop and implement New Employee Orientation

Program.

3. Assisted with training and distribution of work for employees

with various office positions.

4. Responsible for Daily/Weekly pricing of packing lists and

invoicing for all accounts within (Dana Molded Products, Dana

Plastic and Janbar Wheel).

5. Organized Employee Activities.

6. Responsible for processing of weekly payroll for all three

companies (Dana Molded Products, Dana Plastic and Janbar

Wheel).

7. Heavy customer contact with our Janbar Wheel customer base

and assisted with shipping staff as needed with product

production reporting. Routine contact with Customers, Drivers

and Dispatchers.

Herbert Henry Dow High School – Graduate

Education Midland, MI

Delta College – Secretarial and Data Processing

Delta College, University Center, MI

Education is not limited to above. Have attended numerous additional

Other classes, seminars and other training.

Activities/

Membersh Credit Union Board of Director M ember of CAI Credit Union for 3

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ips years (including member of Supervisory Committee).

1. American Red Cross (prior Certified AED/CPR and First Aid)

2. Blood borne Pathogen (prior Certified)

3. National Safety Council prior Member

4. Volunteered with Big Sister Organization

Contact this candidate