Customer Service
Resume:
Antonette Fry
Harrisburg, PA. 17103
**************@*****.***
My employment objective is to find full time employment with a company where I can utilize my past
and current experiences. With ten plus years in Customer Service, my experiences in different areas of
employment have given me the knowledge and skill to deal with all sorts of customers from many
different walks of life and treat them equally and respectfully while handling any specific task may be
placed in my hand.
EXPERIENCE
Victoria's Secret - Harrisburg, PA
11/2014 - Present
Sales Associate
• Greet customers as they enter the store and point out the current sales.
• Interact with the customers and find out what they came in the store for and what they are looking
for; clothing, lingerie, fragrance or accessories.
• Help customers with fittings if needed.
• Manage cash and handle register making few errors as possible to enable correct bookkeeping.
Complete purchasing transactions in a timely manner.
Footlocker Warehouse - Shiremanstown, PA 11/2013-05/2014
Footwear Processor
• Inventoried thousands
of pairs of sneakers weekly including those that were damaged and returned.
• Verified and processed
shipment orders.
• Maintained 100%
export production rating for weekly bonuses.
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Commonwealth Of Pennsylvania - Cambridge Springs, PA 05/2013 - 06/2014
Optician Dispenser
• Measure clients' bridge and eye size, temple length, vertex distance, pupillary distance, and optical
centers of eyes, using measuring devices.
• Prepare work orders for optical laboratory containing instructions for grinding and mounting lenses
in frames.
• Assist clients in selecting frames according to style and color, and ensure that frames are
coordinated with facial and eye measurements and optical Rx.
• Maintain records of customers Rx, work orders, and payments.
• Recommended specific lenses, lens coating and frames to suit client needs.
• Experienced using most tools of the occupation including but not limited to; lensometer, lens clock,
half rounds, screw drivers, pupillometer, and hex wrenches.
Henderson Limousine - Harrisburg, PA 08/2009-07/2011
Chauffeur
• Arranged to pick up particular customers or groups on a regular schedule.
• Provided passengers with assistance entering and exiting the vehicle, and helped them with any
luggage.
• Followed safety regulations and state laws governing vehicle operation and ensured that passengers
did as well.
• Performed routine vehicle maintenance such as regulating tire pressure and adding gasoline, oil and
water when needed.
Star Telemarketing - Camp Hill, PA 07/2007-12/2008
Telemarketer
• Solicited monies for the PA Fraternal Order of Police through cold calls.
• Contacted businesses or private individuals by telephone to solicit donations for charitable causes.
• Explained services and answered questions from the potential donors.
• Recorded names, addresses, donations and reactions of prospects contacted.
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Radisson Hotel - Camp Hill, PA 10/2005-12/2006
Banquet Server
• Greeted guest and seated them at their tables
• Inspected dining and serving area to ensure cleanliness and proper setup.
• Carried trays stacked to feed a minimum of ten people per table with prearranged itemized meals.
• Maintained contact with kitchen staff, management, serving staff and customers to ensure that
dining details were handled properly and guests' concerns were addressed.
Education
COMMONWEALTH OF PENNSYLVANIA OPTICAL SCHOOL 11/2013-
06/2014
Cambridge Springs, PA.
Optical Vocational/Technical Certificate of Completion
Penn State C-Tech 07/2007-09/2007
Harrisburg, PA.
Certified Fiber Optics/Copper Cabling Installer
Skills
Basic Computer Knowledge as well as experience with Microsoft Word, Microsoft Excel, and Windows.
Great interpersonal skills and other qualities that enable me to be successful in the workplace.
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