Customer Service Data Entry

Andrea F. Mangold

objective

A position in a results-oriented company that seeks an

ambitious and career conscious person where acquired

skills and education will be utilized toward continued

growth and advancement.

Functional Summary

Accomplished individual with extensive professional

experience in customer service, data entry, and claims

processing. Bottom line individual with a proven track

record for increasing operational efficiency,

generating cost savings and contributing to company

profits. Demonstrated ability to manage multiple

projects. Able to interface with all levels of an

organization to get the job done. Creative, goal

oriented, analytical, decision maker with excellent

communication, leadership, problem solving and

organizational skills. Proficient in Microsoft Office

Suite, CRM, Pinical, CRI, and Compass.

Experience

2006 - Present Scottrade

Manchester, NH

Financial Office Assistant

Greeting customers / Answering phones

Open accounts

CIP / Credit checks

Processing mail

Processing and crediting deposits

Managing and Maintaining office supplies

Wire Transfers / Check Requests

ECM / Pinnacle

Manage Branch Seminar Process

Manage Records Retention

2004 - 2006 Emerson Ecologics Bedford, NH.

Call Center Representative / Customer Service

Processed inbound catalog, phone, fax and internet

orders

Credit card processing.

Process pre-paid mail orders

Process returns and hold for credits.

Order tracking and claim processing.

Customer Service.

Languages

Fluent in spoken and written Spanish

E-mail: *************@***.***

5 Echo Avenue . Nashua, NH. 03062-1413 . Phone 603-***-****

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