Customer Service Management
Resume:
M ichael Smith
Whiteland, IN ****4
*****************@*****.***
OBJECTIVE
Seeking a management position in which a strong educational background and
analytical skills will be applied.
Education
Ivy Tech Community College
Columbus, IN
Associate of Applied Science in Computer Information Systems
Graduated: December 2012, GPA 3.18/4.0
Dean’s List
Indiana Technical College
Pursuing a Bachelor degree in Business Management
GPA 3.394/4.0
Expected Graduation: July 2015
Dean’s List
PROFESSIONAL PROFILE
Management
Supervised employees in a restaurant setting
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Trained employees in cooking and frontline service
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Operated shifts in store manager’s absence
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Managed Gateway employees
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Ability to prioritize assignments
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Interpersonal
Demonstrated effective communication skills in handling customer
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complaints
Provided excellent customer service
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Excellent skills in public speaking
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Excellent teamwork
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Excellent written communication skills
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Organizational
Worked as a service coordinator
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Organized parts as preparation for packaging
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Organized stockroom to make it more ergonomic
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Organized workspace to make building and testing parts easier
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Business Skills
Advanced Critical Thinking
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Accounting
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Economics
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Inventory Management
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Shift Profitability
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Labor Control
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Sales and Marketing
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Shipping and Receiving
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Personal Finance
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Principles of Management
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Group Dynamics
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Human Resource Management
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Corporate Finance
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Business Ethics
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Management in Legal Environment
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Principles of Management
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Computer Skills
Microsoft Word, Excel, PowerPoint, and Access
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HTML Language
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Python Language
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Networking
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Computer Operating Systems
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Database Design and Management
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Website Design
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Adobe Flash and Dreamweaver
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QAD Knowledge
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EMPLOYMENT HISTORY
Caterpillar Franklin, Indiana
Production Associate 2003 to Present
KYB Franklin, Indiana
Parts Coordinator 2002 to 2003
Casting Technology Franklin, Indiana
Parts Inspector 2002 to 2002
Pridgeon and Clay Franklin, Indiana
Automobile Parts Packer 1998 to 2001
Musicland Franklin, Indiana
Warehouse 1996 to 1998
Hardees Franklin, Indiana
Management 1993 to 1996
Contact this candidate