Cover Letter Specialist

Nettina Lewis

**** ****** **** *** **** Irving, Texas 75039

E-mail: ************@*****.*** Phone: 972-***-****

Professional Experience

Deval, LLC Irving,TX 9/2014-current

Review and research escrow shortages

Investigate payment disputes and expenditures

Pre-qualified borrowers by reviewing DTI in regards to repayment and Forbearance

plans.

Set up trial payment plans

Perform verbal financials and send out financiall packages for those in need.

Assist Loss Mitigation departmet with short sales, Deed in Lieu, and Modification

processes.

JP Morgan Chase Irving, TX 6/2011 – 1/2014

Loss Mitigation Foreclosure II

Assist in the completion of HAMP, BAU (Business as Usually) modifications, Short

Sales, Repayment Plans, Reinstatments, Payoffs, and Deed in Lieu for customers in

foreclosure.

Prepare closing documents and arrange closings with loan officer and/or closing

department agent.

Provides strong communication and support to underwriting, mortgage agents and

customers as needed to ensure a quick turnaround time.

Processes mortgage loan files for verification of necessary documents including but not

limited to income, title, insurance and taxes, credit, appraisal or any other documents

necessary to complete the qualification.

Worked solely on Home Equity Line of Credit Accounts and Assist with Mortgage

Accounts.

Work with third parties such as attorneys, realtors, and title companies.

Assisted supervisor with managing a team of 5-10 people, and In charge of sending,

inspecting and editing Excel reports daily

Prepared and dictated monthly team meetings, and provided guidance in regards to

changes in all aspects of the department.

Responsible for assisting in managing day-to-day procedures such as, but not limited to

business processes, policies, and procedures.

MetLife Home Loans Irving, TX 8/2009-5/2011

Collections / Loss Mitigation

Answer inbound calls, assisting homeowners, realtors, attorneys with mitigation options.

Pre-qualify homeowners for work-out options available to cure delinquency of

mortgage loans.

Offered mitigating option for homeowners who may face or be in imminent danger or

delinquency; such as Special Forbearance arrangements or Repayment plans.

Worked alongside with a FNMA agent to ensure review for a modification meet FNMA

guidelines.

Worked with direct manager with departmental manual for agents to reference. Train

fellow co-workers on new processes and procedures, to better assist customer calls.

Responsible for back-up floor support, or acting “Team-Lead” when management was in

meetings or leads were not available.

Citi Mortgage Irving, TX 3/2009- 8/2009

Front-End Collections

• Responsible for contacting delinquent borrowers to effectively resolve non-routine

issues regarding past due payments while minimizing company losses

• Understanding Fair Debt Collection Practices Act (FDCPA) and the Debt Collection

Code(DCC),company, state and federal regulations governing the proper handling of

delinquency accounts.

• Collected on accounts that are 1-29 days past due, also assisted Back End Collections

with accounts 30-59 days past due.

• Took incoming and placed out bound calls. Maintaining accurate records of borrower

contacts including typical accounts information verification, income/budget and

additional liens.

• Referring accounts to higher levels of authority for review, if warranted.

TTI Inc. Fort Worth, TX 3/2006-9/2008

International Coordinator

• Coordinate International and Special Services departments, Including Trainer of New

Employees and Mentoring.

• Maintain Customer Accounts Including Shipping, Billing And Contact Information.

• Have Experience Working With UPS World Ship, FedEx Ship Manager and DHL

Easy Ship Professional, With All Aspects Of International Documents Including

Commercial Invoices, Canadian Invoices, NAFTA, and Cert Of Origin.

• Experience shipping Freight and On-line Shipping With Varies Shipping

Companies internationally and domestically.

Education Background

Houston Community College 2002-2004

Keen sense of responsibility: Solid professional standards, excellent track record of

dependability and can work with no supervision.

Technology savvy: Adept in Microsoft applications including Word, Excel, PowerPoint,

Lotus Notes, Access and Outlook as well as Windows 95, and 98. Adept in MSP/LPS,

Fortracs, LexisNexis, Fast Data, Online Collection System, CMS/VLS (Fidelity), Early

Resolution, I Vault, Lenderlive, and Vendorscape.

Soft Skills:

Willingness to take instruction and responsibilty

Positive work ethic.

Punctual

Excellent communication skills: Ability to relate to coworkers in a close envirnment

Reliable and flexiable.

Personal Integrity

Contact this candidate