Customer Service Maintenance

Wayne Donahoe CMRP, STS

309-***-**** cell

********@***.***

Facilities Maintenance - Customer Service - Team Facilitation

Productive, quality-driven leader with extensive industry experience

focusing on teamwork, agility, customer relations, quality, and

profitability. Proven ability to motivate and develop workforce to sustain

high levels of productivity, to manage local operations and teams.

Demonstrated skill in budgeting and cost containments, business process

improvement, safety management and training, and customer satisfaction.

Responsible for delivering plan and work flow for reliability programs

including RCM, TPM, RCA, FMEA, Six Sigma, Planning and Scheduling, CMMS

coordination, KPI development and data manipulation. Familiar with

proactive maintenance processes. Develop programs within the facility

group, train technicians in the proper use of developed tools, implement

predictive maintenance programs, perform cost analyses to insure cost

effective programs. Working knowledge of the maintenance and repair of

buildings, utilities and manufacturing systems including; chillers, cooling

towers, boilers, compressors, HVAC, piping/pumping systems, electrical

systems, motors, overhead cranes, and related building and property

infrastructures.

Core Strengths

Safety - Customer Service - Proactive Maintenance - Continuous Improvement-

Process Improvement

Strategic Planning -Preventative Maintenance - Team Building

Select Career Highlights

< Recognized as Outstanding Employee of the Year in 2012

< Completion of Bell Leadership Training Course.

< SMRP Certified Maintenance and Reliability Professional

< BCSP Safety Trained Supervisor

< OSHA Train the Trainer in Fork and Aerial Lifts

Professional Overview

Facility Maintenance Supervisor Advanced

Technology Services 2011 - Present

Supervise team of technicians responsible for maintaining 24/7 production

facility

< Lead team in proactively maintaining 1 million sq ft of production

factory and 3,000,000 sq ft of office space. Including HVAC/R,

plumbing, electrical distribution, lighting, and general facility

maintenance.

< Maintain/repair 1600+ HVAC/R pieces of equipment. Including chillers,

cabinet coolers, roof top units, and boilers.

< Maintain cooling tower, reverse osmosis, machine coolant and cutting

oil systems.

< Manage, schedule, and review reactive/proactive/preventative

maintenance work orders through CMMS system.

< Develop and implement methods and procedures to improve reliability of

equipment.

< Drive continues improvement through use of process improvement, 5's

development, critical finds, and Lean Six Sigma.

< Interact closely with process maintenance and production departments

to ensure completion of scheduled projects/maintenance.

< Utilize metrics/KPI (down time, response time, MTBF, and MTTR) to

identify areas for improvement.

< Complete interviewing and hiring of new technicians.

< Write development plans and annual performance reviews for supervised

employees.

< Assist with development and execution of annual budget.

Facilities Maintenance Technician Advanced

Technology Services 2009-2011

Work as HVAC facilities maintenance technician in fast paced production

factory

< Troubleshoot and repair chillers, cabinet coolers, roof top units, and

boilers.

< Troubleshoot and repair interior exterior lighting circuits.

< Troubleshoot and repair building plumbing.

< Troubleshoot and repair building systems such as cooling tower,

reverse osmosis, coolant reclamation, and cutting oil systems.

< Utilized building automated control for troubleshooting of building

and HVAC/R systems.

< Troubleshoot and repair cafeteria equipment.

< Perform preventative maintenance on all equipment listed.

Facilities Maintenance Technician

URS/Washington Group 2008-2009

Work as HVAC facilities maintenance on R&D testing campus made of eight

buildings

< Perform general maintenance on buildings and grounds.

< Perform preventative maintenance on all air handling equipment

including ordering, stocking, and replacing of filters and lubrication

of equipment.

< Perform preventative maintenance on cranes and hoists.

< Assist with maintenance and repair of chillers, cabinet coolers, and

air handling equipment.

Residential HVAC Technician Perry's

Heating & Cooling 2008-2008

Work as HVAC technician for residential heating and cooling company.

< Perform preventative maintenance on residential heating and cooling

equipment.

< Assist with troubleshooting and repair of residential heating and

cooling equipment.

< Assist with removal of old and installation of new residential heating

and cooling systems.

Education & Credentials

A.A.S. Illinois Central College. East Peoria, IL.

BS. Southern Illinois University Carbondale. Carbondale, IL.

*All Senior institute hours completed. General education coursed estimated

completed spring 2015

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