Customer Service Quality Assurance

P AU L W ILE

***** ***** **** ******* *****, CA *2691 714-***-**** ******@*****.***

A highly experienced Operations Executive who has demonstrated the ability to lead diverse teams to new levels

of success in the seat and cabin interior segment of the aerospace industry. Strong technical and business

qualifications with an impressive track record of more than 20 years of hands-on experience in General

Management, Operations Management, Program Management, Product Development, Quality, Lean, and Site

Turn Arounds. Areas of expertise include:

• •

General Management Leadership Quality Assurance Systems

• •

Operational Excellence & Lean Deployment Manufacturing & Engineering

• •

Site Turn Arounds Startup and High-Growth Organizations

• •

Program Management Customer, Team and Partner Relations

• •

New Product Launch and Management Process Redesign

HIGHLIGHTS OF PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Vice President, Zodiac Seat Shells (2010 - Present)

• Strategic and tactical leader in Zodiac’s Seat Shell business sales and volume increased 500% in 3 years.

Played major roles in Operations, Program Development and Quality.

• Held responsibility for all manufacturing and quality goals in 1100 person business unit. Responsible for all

operations and Supply Chain.

• Oversaw the overall success of all development programs for Zodiac Seat Shells. Established and

implemented new product development process.

Vice President & General Manager, 4Flight Seat Division (2008 - 2009)

• Responsible for all aspects of a 300 person division producing airline economy, business, and private business

class seating resulting in $80 million in revenue.

• Accountability for profit, loss, and management for all departments responsible for complete fulfillment

of customer orders, including: Production, Engineering, Quality, Planning and Scheduling, Purchasing,

Machine Shop, Warehousing, and Customer Service.

• Oversaw quality initiative that improved quality rating for 80% of total products produced. Quality rating

increased 50%.

• Led development of C&D’s new lightweight economy seat introduced in fall 2009.

Vice President Corporate Industrial Operations, C&D Zodiac (2006 - 2008)

• Responsible for developing and carrying out manufacturing best practice assessment for 11 C&D divisions.

• Led project in largest site which decreased cycle times 25% in manufacturing of aircraft galleys,

lavatories and closets.

• Spent three months in Mexico facility leading taskforce to get them back on schedule. Implemented

master schedule and visual management to bring them back on schedule.

Vice President & General Manager, Montreal Business Jet Division (2005-2006)

• Grew division from 300 to 600 employees in less than two years. Sales grew from $10 million to $40 million

annually. Primary products were fully customized interiors for the Bombardier Global 5000 and the Challenger

604 & 605.

• Transformed the production methodology from a push system to a pull system utilizing lean manufacturing and

implemented Kanban inventory systems. Resulted in cycle times and work in process decreased by 60%.

• Leveraged existing plant floor space and equipment through Lean initiatives allowing a 300% increase in

actual sales in same floor space. This included moving large equipment areas and developing value

stream production lines.

• Oversaw successful implementation of C&D’s business system into the Montréal division.

General Manager, C&D Zodiac Huntington Beach Division (2004-2005)

• Responsible for all aspects of a 350 person division producing cabin interiors for Bombardier and Airbus.

• Accountability for profit, loss, and management for all departments responsible for complete fulfillment

of customer orders, including: Production, Engineering, Quality, Planning and Scheduling, Purchasing,

Machine Shop, Warehousing, and Customer Service.

Corporate Vice President Quality Assurance, C&D Aerospace (1999-2004)

• Responsible for corporate wide quality system in all C&D facilities. Managed a direct staff of Quality

Managers in all divisions with responsibility for 150 quality assurance employees.

• Led the development and implementation of a corporate quality system that achieved multi facility AS9100

certification.

• Developed and implemented a corporate cost of quality system.

General Manager, C&D Aerospace Garden Grove Division (1998-1999)

• Responsible for all aspects of a 180 person division producing airline retrofit interiors for multiple airframes and

Bombardier CRJ 200 interiors.

Various positions in Program, Production, and Operations Management, C&D Aerospace

(9/1990-8/1998)

SELECTED ACCOMPLISHMENTS

• Recognized for introducing and developing lean manufacturing systems at C&D. Lean models

developed eventually became company standards and are the baseline operating system for all current

C&D manufacturing facilities.

• Led C&D to its first AS9100 certification in multiple facilities as VP of Quality Assurance.

• Featured speaker at the Québec Aerospace Association (known by its French acronym AQA).

EDUCATION

B.S. Industrial Engineering, (1990)

WORCESTER POLYTECHNIC INSTITUTE, Worcester, Massachusetts

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