Engineer Support

Amit Wadhwa

**** **** ** ****** ********* # *R

Brooklyn - NY 11229

Phone no - 646-***-****

Email: *********@*****.***

Residency Status - US citizen

Employment objective: To achieve the position of Helpdesk Support and

contribute in achieving team/organizational goals.

Professional experience:

Service Desk Associate

Bridgewater Associates LLC. Hedge Fund Westport CT March 2014 -

September 2014

. Installed, configured and supported all models of IBM,HP,DELL,LENOVO

laptops and desktops

. Installed, configured and supported MS Windows, XP, Vista, 7 and 8

. Installed and supported VDI clients, thin clients and citrix for

different traders and support staff

. Installed, configured and supported Bloomberg, Thompson, Fidessa, SDC

platinum, appsense, Vision app, MS-office 2010,2007, MS-outlook, LAN-

Desk, Lawson, Business objects,

. Supported MAC products, I-phones, I-pads, blackberries and other

tablets

. Downloaded and packed different softwares after virus scanning at

different network locations

. Installed, configured and supported windows images on old and new

laptops by using ghost and network images.

. Installed configured and supported VPN clients, citrix, soft and hard

tokens.

. Installed, configured and supported HP, Canon, brother local & network

printer, copiers

and scanners.

. Worked on ACTIVE DIRECTORY, SCCM, SHARE POINT, SERVER 2003, 2008,

DHCP, DNS, MS EXCHANGE and FILE servers including permissions,

including account activation, deactivation, mailbox access and more

. Experience with backup/recovery technologies such as BackupExec -

managing backups, file restoration and media retention

. Installed, configured and supported home and corporate

antivirus/antimalware (Sophos, Symantec, and AVG).

. Provided executive support in different offices with different IT

issues

. Managed team members and schedules as a backup of another team member

whenever needed

. Configured and supported Cisco, Avaya phones including Poly-coms.

. Installed and configured cisco video conferencing, WEBEX, smartboards

and black boxes.

. Good knowledge of cisco routers, switches and hubs

. Provided support to executive committee for all technology needs

. Provided daily updates to the run manager

Senior Desktop Support

Duff and Phelps, Manhattan, New York. Investment Banking March 2012 -

March 2014

. Managed and trained team of 3 contractors. Monitored and managed

ticket volume

. Installed, configured and supported all kinds of DELL, LENOVO, SONY,HP

laptops, desktops and printers, copiers, fax machine and more

. Worked on ACTIVE DIRECTORY,MS EXCHANGE,SCCM,CITRIX, print and file

servers including permissions, new accounts, exit accounts,

troubleshooting and more

. Experienced with NORTON, MCAFEE ANITVIRUS,VPN and scripting.

. Experienced with cisco routers, switches and hubs

. Configured and supported I-pads, IPhones, blackberries, android phones

and tablets

. Good with unix xommands

. Provided support to traders dealing in Fixed Income, Foreign Exchange

and Oil.

. Provided support for market data application like Bloomberg, Reuters

3000, IBES QFS, History, KPI, Thomson one,T1A, Datalink, SDC platinum

and recommendations

. Provided application support for Lawson, Business objects,

interaction, novient, delta view, interwoven, hummingbird, I-Manage,

Star Bill, Concordance, printing labels and case map.

. Provided audio and video support for video calls including CISCO and

Avaya phone systems

. Provided support to executive committee

. Project lead for lots of company related projects and saved thousands

of dollars every year

. Prepared and deployed win 7.0 images to 1400 machines during the

corporate upgrade

. Project lead for corporate mobile devices upgrade

. Prepared, updated and uploaded documentation to train other staff

members

. Scheduled weekly meetings and mentored team members

. Very good knowledge of scripting

. Provided weekly status report to IT Director

Desktop/Application Support

Thomson Reuters, Manhattan, New York. December 2007 -

January 2012

. Managed team of 4 engineers.

. Provided market data application support for products like IBES QFS,

HISTORY, RECOMMENDATIONS, KPI, DATALINK, THMSON FIST CALL, REUTERS

3000

. Assigned and escalated tickets as and when needed using SQL ticketing

system

. Installed, configured and supported all kind of laptops, desktops and

printers

. Configured and supported I-pads, I-phones, blackberries, android

phones and tablets

. Provided application support for Lawson, Business objects,

interaction, novient, Thomson one,

Bloomberg, first call, SDC platinum and more.

. Lead lot of company related projects

Desktop Support Engineer

King and Spalding Law Firm, Manhattan, New York. February 2007 -

October 2007

. 100% desktop support with a team in an environment of more than 300

users regarding all types

. of Dell, IBM, HP desktops, laptops, docking stations, printers, PDF

writers, Blackberries and

different phones.

. Supported all kinds of software applications including MS Word, MS

Outlook 2003, Adobe

. Acrobat, VPN and CITRIX and more

. Installed and supported delta view, interwoven, hummingbird, I-Manage,

Star Bill, Concordance

printing labels, case map, mapped drives, roaming profiles and more

. 100 % support for all user accounts in active directories,

Blackberries, BES server, MS

. Moved computers during work and after work hours

. Setup video conferencing, phone, fax and photo copiers with different

regional offices

Richard Fleischman and Associates consulting company. Manhattan, NY

Desktop Support Engineer October 2005 - January 2007

. Provided support in an environment of more than 300 Hedge fund clients

and financial companies

. regarding all types of hardware and software issues

. 100 % support for all kind of servers, desktops and network equipment

. Watched NOC by using HP open view, dell and third party software.

. For building maintenance as per client request shut down, rebooted,

serviced and cleaned

servers, desktops, routers, switches and network equipment.

. For unsolved problems escalated the ticket to senior or field

technician.

. 100 % follow up for all the works done with each and every user and

closed tickets.

. Researched and provided feedback about new softwares

Riverfront choice tickets Cincinnati, Ohio

Desktop Support Engineer June 2001 -

February 2005

. Supported phones and desktop support for user accounts, active

directory, MS Word, MS

. Outlook, password issues, files permissions, email issues, sharing of

email boxes or specific

. folders, MS office 2003/2000/XP problems, wireless internet, sonic

wall, blackberry handheld,

. VERITAS backup, antivirus, ghost images, DSL, cable modem and all

other user related issues.

. Worked with 3rd party vendors and created tickets and ensured complete

satisfaction

Education and Training:

BS in Civil engineering from D. Y Patil College of Engineering Pune,

India. Website http://www.pddypiet.org

Pursuing for ITIL certification

CCNA (Cisco certified network associate)

MCSE NT 4.0 (Microsoft certified system engineer)

Personality - Very friendly, excellent ability to achieve goals, great

performer in high-pressure situations, independent problem solver, team

player, detail oriented, good logical reasoning, excellent verbal

communication and outside the box thinker.

References - Excellent references available upon request.

Contact this candidate