Customer Service Representative

Golden Creeks

**** ******** **. #*** *******, TX 77036

Phone: 713-***-**** E-mail: *************@*****.***

OBJECTIVE

Obtain a position as a customer service representative, with the opportunity to utilize my

experience to advance within the company.

EXPERIENCE

AON HEWITT, HOUSTON, TX

CALL CENTER AGENT/TEAM LEAD, 2012-2014

• ANSWER INCOMING CALLS AND PROCESS TRANSACTIONS.

• INPUT AND MAINTAIN CLIENT RECORDS.

• ENSURE ALL CALL BACKS AND INITIAL CALLS ARE DONE IN A TIMELY

MANNER.

• EVALUATE CALLS

ISSC SECURITY, Houston, TX

Security Specialist, 2011– 2012

• Ensure proper credentials for entrance into gated community

• Provide excellent customer service to residents and visitors

NIMITZ SENIOR HIGH SCHOOL, Houston, TX

Cosmetology Receptionist, 2008 – 2011

• Manage reception area

• Manage stylist appointment books electronically

• Input and maintain client records

• Ensure all complaints from clients are directed to the salon manager(s).

• Responsible for daily cash transactions.

JOES CRAB SHACK, Houston, TX

Hostess, 2010 – 2011

• Provided excellent customer service

• Ensured that guests were served in a timely manner.

• Responsible for daily cash transactions.

KING FOR LIFE RECORDS, Houston, TX

Receptionist, 2009 – 2010

• Composed Correspondence, reports, forms and other documents.

• Responsible for booking appointments, coordinating meetings and schedules for

supervisors and staff using an on-line calendar system.

• Arranged hotel and airline reservations and local travel plans for supervisors and staff.

EDUCATION

Golden Creeks

7520 Hornwood Dr. #903 Houston, TX 77036

Phone: 713-***-**** E-mail: *************@*****.***

Lone Star Community College, Houston, TX

2012-Present

Nimitz Senior High School, Houston, TX

Diploma – 2011

Texas Department of Licensing & Regulation, Austin, TX

Cosmetology License – 2011

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