Customer Service Medical Assistant
Resume:
Tanesha Brown
Houston, Texas 77065
Objective: To obtain an entry level position, with opportunities for advancement, where I can
maximize my organizational skills in a challenging environment and achieve a high degree of
work efficiency.
Skills:
*Consistently completes tasks in timely manner
*Excellent time management skills
*Team player capable of working under pressure
*Fluent use of Microsoft Word, Microsoft Excel, Power point
*Experienced in data entry
*Excellent communication skills
*Knowledge of quickbooks
Work Experience:
United Airlines (Jan 2014present)
Refunds Dept.
*Data entry/processing refunds
*Notating every account touched
*Balancing and calculating refund amounts correctly
Brachfeld Law Group (4yrs)
Collector/Customer Service
*Collected on unpaid debts
*Entered data into systems
*Answered inbound Calls
*Sent accounts to be reviewed for possible lawsuits
*Insurance benefits and verification for medical accounts
*HIPAA policy and procedure trained
Universal Fidelity (4yrs)
Collector/Customer Service
*Collected on unpaid debts
*Notate every account
*Educate customers on how to resolve their debt
*Answered high volume inbound calls
*Collector in the wireless department for Sprint, Chase Bank and medical for Harris County
District
*Work with consumers in a professional business manner by making and receiving high call
volume
*Provide consumers information obtained on accounts and adjust balances or negotiate
settlements
*Received promotion to assist with Quality Control by listening to calls making sure that each call
is in compliance
with FDCPA and state laws of the company.
Saturn Dealership (1yr)
Secretary/Front Desk
*Greet incoming customers
*Organized work area
*Answered high volume inbound calls
*Checking and auditing timekeeping records and maintaining time and attendance records
*Screening calls, discerning the nature and purpose of a visit, contacting the appropriate
employee when a visitor arrives.
Education
MED Vance Institution (medical assistant)
Certifications
Certified Medical Assistant
FDCPA Certification
Certification of Achievement, Brachfeld Of Law Office
HIPAA Certification
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