Customer Service High School

YOLANDA PORTER

**** ********* *** **

704-***-****

Objective

To obtain a full time position utilizing my skills in the Customer Service

Industry. I have total involvement with all aspects of customer service

including: solving problems, answering questions, interfacing with sales

departments and working with new customers to implement modern

technologies.

Seneca Vocational High School - Buffalo, NY

Computer Experience

MS Word Windows NT TLOxp LexisNexis@Accurint Enterprise

Driver Access Oasis TelequentPhones Phoenix Web

Lotus notes Windows XP/ME PowerPoint checkfree Quicken

Microsoftmoney Office 2013 Excel Quick Book Internet driver

Work history

2011-current United Collections-Charlotte,NC

Collect on deliquent payday loans and medical accounts.Dealing

with customers diligently,courteosly and professionally while

collecting payments.Initiate strategies for collection process and

procedures.Negotiate payment plans also responding to customers

inquiries while persuading them to pay past due amounts.Utilizing

skiptracing systems to locate customers.

2003-2011 Wachovia Bank- Charlotte, NC

Customer Service Online Banking Rep. Call Center

Assisted Online Banking Customer with updating and changing account

information, Assisted Customers using internet base products and Personal

Finance Management Software packages, such as Quicken, Quicken Books

and Microsoft Money, also I've provided Technical Assistance for online

banking customers.

1999-2003 Teletech Inc. – Niagara Falls, NY

Process Verizon wireless customers for activation of wireless phones,

custom inbound and outbound call activities. Established protocol for

working with new customers and implementing new technologies.

Cheektawaga,NY

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