Customer Service Representative

Johan Mazariegos

*** *. ***** **., ***# *G NewYork, NY 10033

917-***-**** (Cell) 212-***-**** (Home)

*****.***@*****.***

SUMMARY OF QUALIFICATIONS

A goal oriented professional with a record of excellent job performance

and accomplishments in the areas of customer relations, project

management, and administrative work, who is committed to adding value to

the organization.

. Outstanding leadership and organization ability; able to plan, manage,

and multi-task, ensure accuracy, and maintain good customer relations.

. A team player who communicates and works effectively with people on all

levels.

. Interpersonal skills include effective team building, training associates

on company policies and job skills, problem solving and decision making,

along with the ability to create and maintain a calm and positive

operating environment.

PROFESSIONAL EXPERIENCE

Durst Organization

January 2014 - September 2014

Security Officer (World Trade Center)

New York, New York

. Secures premises and personnel by patrolling property; monitoring

surveillance equipment; inspecting buildings, equipment, and access

points; permitting entry.

. Obtains help by sounding alarms.

. Prevents losses and damage by reporting irregularities; informing

violators of policy and procedures; restraining trespassers.

. Completes reports by recording observations, information, occurrences,

and surveillance activities; interviewing witnesses; obtaining

signatures.

. Maintains environment by monitoring and setting building and equipment

controls.

. Maintains organization's stability and reputation by complying with legal

requirements.

. Ensures operation of equipment by completing preventive maintenance

requirements; following manufacturer's instructions; troubleshooting

malfunctions; calling for repairs; evaluating new equipment and

techniques.

. Contributes to team effort by accomplishing related results as needed.

Saint Moritz Security Company September

2013 - December 2013

Security Officer

New York, New York

. Secures premises and personnel by patrolling property; monitoring

surveillance equipment; inspecting buildings, equipment, and access

points; permitting entry.

. Prevents losses and damage by reporting irregularities; informing

violators of policy and procedures; restraining trespassers.

. Completes reports by recording observations, information, occurrences,

and surveillance activities; interviewing witnesses; obtaining

signatures.

. Maintains organization's stability and reputation by complying with legal

requirements.

. Contributes to team effort by accomplishing related results as needed.

Clinton Housing Inc.

July 2012 - May 2013

Porter

New York, New York

. Assisted superintendent with daily tasks to include plumbing, A.C.,

boiler work.

. Maintained building and its premises: landscaping, recycling.

. Helped residents with various duties to include painting, carpentry,

moving furniture

Take Care Health Systems

September 2009 - September 2011

Facility Maintenance Laundry Attendant

New York, New York

Sorts dried articles according to type.

Sorts torn and stained articles.

Sorts and counts articles to verify quantities on laundry requisitions.

Clean lint traps and sweeps laundry room.

Loads articles into washer and adds specified amount of detergent, soap

or other cleaning agent by programming laundry machines.

Operates laundry machinery such as washers, driers and ironers.

Starts machine that automatically washes and rinses articles.

Mellizo Plastic Covers

July 2007-July 2009

Customer Service Representative

New York, New York

Managing & handling stock and inventory.

Handle scheduling of estimate appointments.

Assisted with processing of payroll.

Ordered & managed supply inventory

Manage and assisted with client database.

Answered & screened in-coming phone calls as well as sorted incoming

mail.

Glenwood Management

September 2006-June 2007

Porter

New York, New York

. Assisted superintendent with daily tasks to include plumbing, A.C.,

boiler work.

. Maintained building and its premises: landscaping, recycling.

. Helped residents with various duties to include painting, carpentry,

moving furniture

Scores Night Club

July 2004-August 2006

Daytime Maintenance Crew

New York, New York

General duties including vacuuming and maintenance of property.

Maintained restaurant and bar clean and sanitary.

Assisted supervisor on an ad hoc as needed.

Stocked and handled inventory.

EDUCATION

1998 - 2000 Monroe College

Bronx, NY

Intended Major: A.S. - Computer Science

CERTIFICATION

. NYS Security Guard Licensure

. NYC Fireguard Certificate of fitness Preparation course for Security

Guards

. Eight Hour Pre-Assignment Training Course For Security Guards

. Sixteen Hours On-The Job Training Course For Security Guards

. NYS Enhanced Security Guard Training Program - 40 hours

. CPR/Defibrillator for Adults and Children - August 7, 2014

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