Customer Service Project

S.MAHALAKSHMI

Mobile: 095********

E-Mail:*********@*****.***

JOB OBJECTIVE

Seeking entry level assignments in market Analysis in an organization preferably in marketing

sector.

PROFILE SUMMARY

• completed M.B.A (Marketing and Finance) from SRM University

• A focused professional with zeal to make a winning career in marketing.

• Capability of working hard and contributing towards achievement of organizational goals

• Possess knowledge of C, C++, Matlab and Networking

• Gained practical exposure in Equity Market during internship from Reliance Securities

• Endowed with a passion for winning as evinced through demonstrated excellence in academic &

extracurricular areas

• Skilled with ability to analyze and interpret unique problems, with a combination of

internship experience and logical thinking to find the right solutions

• An effective communicator and negotiator with strong analytical, problem solving and

organizational abilities

ACADEMIC PROJECT

Title: Query Based Guidance Method Using Laser Pointer and Gestures for

Librarian Robot

Front end: Java and MySQL

Description: This paper represented a guidance method using a laser pointer attached to

a librarian robot and gestures consisted of body movements by this when a

book is requested the librarian robot shows the location of the book. It

points out the target positioning using a laser spot while the body and head

are also turned around towards the direction of the target.

INTERNSHIP

Title: Ratio Analysis Made Simpler Equity Market

Organization: Reliance Securities

Description: This project aimed at finding out the ratios used by the buyers and sellers

in an equity market and how they are useful to them.

ACADEMIC PROJECT

Title: A Study On Customer Service Satisfaction Levels

Organization: Flyton Logistics

Description: This project is aimed to find the customer service level satisfaction levels

of the company and necessary measures are taken to increase the service level according to the

customer’s perception.

IT SKILLS

Well versed with:

Operating System: Windows XP /2000

o

Languages: C and C++

o

Software Packages: Matlab and Networkin

o

EXTRAMURAL ENGAGEMENTS

• Participated and won prizes in:

o School Level Athlete Competition

o Essay Competition at school level

o Drama Competitions

EDUCATION

2014 M.B.A (Marketing and Finance) from SRM University with 8 CGPA

2011 B.E. (ECE) from Madha Engineering College, Kundrathur, Anna University, Chennai with

70%

12th from PND Adarsh Vidhyalaya, Chennai, Board with 82.1%

10th from Sri. V Ramakrishna Higher Secondary School, Chennai, Board with 86.6%

PERSONAL DETAILS

Date of Birth: 27th August 1990

Address: 104/19/25 Basin Road, Gomatha Nagar 3rd st, Thiruvottiyur, Chennai-19

Languages Known: English, Tamil and Telugu

DECLARATION:

I here by declare that all the information that I have provided above are true upto my knowledge

PLACE:chennai Mahalakshmi.s

DATE :

Contact this candidate