Customer Service Project Manager
Resume:
KENNEDY ILUNGA BITULU
***** ******* ***** *************, ** 30043
*******.****@*****.***
PROFILE
Skilled and professional Telecom-Network with excellent knowledge of telecommunication.
Looking for an opportunity to work as a Telecom Project Manager or Field operation representative
in a renowned organization. I am bilingual and speak French fluently.
EXPERIENCE
Hope Telesolutions, Ltd (Headquarter in Los Angeles, CA) New Delhi, INDIA
02/2011 – 10/2014
Operation Manager/Consultant
Responsible for managing the company projects and provide training to agents from different
companies partnered with Hope Telesolutions Pty Ltd a branch of Aussie Phone Co.
Running projects, establishing and managing call centers, motivating the team to hit the goals,
target, and running the payroll.
Strong interpersonal and negotiation skills, ability to influence and get things done through
others.
Proven oral, presentation and written communication skills, with experience in large group
settings.
Ability to work independently, efficiently and effectively under extreme time constraints and
deliver results by critical deadlines.
Initiates, plans, executes, and controls project .
Development and delivery of executive communication via advanced knowledge of Excel,
Access, and PowerPoint. Experience.
Demonstrated capability in managing multiple projects simultaneously and delivering
against tight deadlines.
Comfortable and effective in working in teams and across functional groups that vary from
fundamentally technical to non-technical.
This role required 50% travel internationally.
Vodacom Congo, Kinshasa, Democratic Republic of Congo
01/2010 – 01/2011
Assistant Customer Service Trainer/Consultant
Responsible to train internal employees as well as client end users
on several platforms in a Telecom call center environment.
Develop, implement, and monitor training programs within the organization.
Conduct training courses, both on-site and on-line, for the various application to include
lectures and hands-on sessions.
Prepare lesson plans including developing and preparing training materials such as
manuals, handouts, instructor guides and audiovisuals.
Work with business units to conduct needs assessments to ensure training needs are
met.
Communicate effectively in visual, verbal and written form.
EDUCATION
Computer Management Corporation (CMC) ACADEMY, (New Delhi, India)
Certificate; Major in Network Technology and Telecom; Minor in Internet Security (02/2012)
BERCAIL HIGH SCHOOL, (Kinshasa, Dem.Rep.of Congo)
Diploma; Major in Computer Management; Minor in Mathematics and Physics (07/2006)
TECHNICAL SUMMARY:
Electronic basic, A+, Windows XP professional, Windows server 2003, Red Hat Enterprise
Linux-Basic s and Systems Administration, IT security, Basic of web site Design and
management, CISCO.
RECOGNITION
Certificate of Merit – Hope Telesolutions Pty Ltd. New Delhi, INDIA (03/1992)
3 times Best Operations Manager of the year
This is a highly impressive award given once each year to the employee that beat the clock by
achieving the company annual business target.
Contact this candidate