Customer Service Sales

Quinton Caldwell

**** ***** ***** *******, ******** 60653 773-***-**** ***************@*****.***

SUMMARY

Customer service specialist with a can-do attitude and 4 years of on-the-job experience. I am seeking a position that will

help me gain and utilize my skills. Excellent leadership ability; good working relations with subordinates; ready for

immediate hire.

WORK EXPERIENCE

Target Joliet, Illinois

Backroom Day November 2012 to August 2013

Pull merchandise from the stockroom to the sales floor.

Stock merchandise on the sales floor. Locate and place any extra merchandise into the

stockroom. Keep the receiving area and stockroom clean and safe. Other assigned duties as requested.

• In the shipping, and receiving department, you will be in charge of helping the trucks unload the goods.

• As a backroom worker I would take everything out the box, price them, and sort them in the back. Also when times

are slow, you will have to help with organizing the back room.

American Girl Place Chicago, Illinois

Merchandise Handler November 2011 to November 2012

• As Merchandise Handler support for unloading in and outbound trailers, maintaining filled sales floor and organized

back of house areas and ensure supplies are at proper levels.

• Responsible for handling all stock items. Also responsible for receiving deliveries into the warehouse. Furthermore,

responsible for filing orders given to him/her by the different departments. Responsible to handle highly confidential

information or items like cash. In charge of stock that comes into the corporation from supplies to production to office

supplies and confidential materials that must go to the corporate heads. Also in change in processing of receiving

tickets or bills of lading is vital to everyone in the corporation from the production line to the accounting department

Securitas Chicago, Illinois

Security Guard May 2008 to September 2008

• Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors,

windows, and gates. Answer alarms and investigate disturbances.

• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and

maintain security of premises.

• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of

unauthorized persons, or unusual occurrences. Call police or fire departments in cases of emergency, such as fire or

presence of unauthorized persons. Circulate among visitors, patrons, and employees to preserve order and protect

property.

• Answer telephone calls to take messages, answer questions, and provide information during non-business hours or

when switchboard is closed. Warn persons of rule infractions or violations, and apprehend or evict violators from

premises, using force when necessary. Operate detecting devices to screen individuals and prevent passage of

prohibited articles into restricted areas.

Avon Evanston, Illinois

Order Picker March 2008 to May 2008

• Accountable for packing as well as supplying customer orders to the shipment system in a means that satisfies Provider

requirements for protection, safety, and also outcome. Liable for the efficiency as well as reliability of all orders

packed. Fills and delivers customers orders to the delivery platform of a warehouse. This involves moving merchandise

from the stock room and placing it on a delivery pallet. Also responsible for meeting company standards of safety,

security and productivity.

UPS Hodgkin’s, Illinois

Loader/Supervisor June 2003 to March 2008

Management of department resources to ensure maximum output, accuracy, and efficiency at all times.

Meet or exceed all established standards for accuracy and productivity.

Ensure that all department and/or corporate policies and procedures are communicated, understood, and adhered

to. Establish and promote a positive, team-oriented work environment emphasizing employee involvement, pro-active

communication, inter-departmental cooperation, and continual improvement on all levels. Implement employee

personal development plans as required to ensure the continuing professional growth of department personnel. Ensure

that all department employees receive specific and detailed orientation, skills and safety training, appropriate

materials and information, regular evaluations, and pro-active coaching to support their continued development.

Establish and maintain an aggressive cross-training program within the department to promote development,

enhance flexibility, and ensure backup coverage of vital functions and processes.

Function as an effective liaison and advocate on all levels to ensure that employee, department, and corporate

needs

are addressed in a timely and productive manner. Responsible to ensure that all employees adhere to safety policies

and procedures at all times, operating in full compliance with department, station, corporate, and OSHA

requirements.

CERTIFICATIONS/TRAINING

Centers for New Horizons Chicago, Illinois

Certifications of Job Search/Customer Service Training April 2014

EDUCATION

Career Works Academy Chicago, Illinois

Diploma June 2001

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