Customer Service Sales
Resume:
CINDY ZAMBRANO
** ******* ****, ******, ** *****
**********@*******.***
Bilingual (English/Spanish) industrial engineering professional with three years experience in operations
management. I am qualified to plan, design, execute, and manage methods of production while
optimizing resources for the operation utilizing excellent project management, decision-making, and
critical-thinking skills. I am goal-oriented and adaptable to change while working in a team environment.
I can also inspire and encourage others to embrace change.
SOFTWARE SKILLS
• For general purpose: Microsoft Office (Excel, Word, PowerPoint, Visio and Project).
• Simulation software: Promodel, Arena, and Matlab
• ERP: production module – SAP
ACCOMPLISHMENT
Reduced the cost of inventory by 40% without risking the stability of the supply chain in Gerdau.
Participated in a working capital project where Gerdau released twenty million dollars for
reinvestment within the company; the biggest contribution was the inventory account.
Reduced the cost of inventory by 30%. Significantly increasing inventory-turns resulted in lower
carrying costs as well as ensured a continuous flow of the value chain.
PROFESSIONAL EXPERIENCE
GERDAU CORPORATION, Bogota, Colombia April, 2012 – December,
2013
TACTICAL PLANNER S&OP (Sales & Operation Planning)
- Created and coordinated six month to three year operation plans to balance supply with demand for
Gerdau Coal Colombia. Operation plans included purchasing, logistics, and production
- Synchronized the interests of different departments in order to minimize operational costs and ensure the
continuous flow of the entire chain.
- Managed the levels of raw material and finished products inventory to ensure efficient processes with
suppliers and customers.
- Prepared all data and metrics for review, identify gaps & scenarios that must be presented, guide final
decision making on open items & trade-offs, and prepare escalations for executive review where
appropriate.
- Evaluated and analyzed the impact of raw materials inventory in working capital performance.
SCHWAN COSMETICS /CREATIVE COLORS, Bogota, Colombia November, 2010 – March, 2012
OPERATIONS PLANNER
- Synchronized and balanced the operations plans for the principal costumer of the company, AVON CPE
(Colombia, Peru and Ecuador).
CINDY ZAMBRANO
51 Heather Road, Newark, DE 19702
**********@*******.***
- Developed, communicated, and ensured detailed production schedules.
- Ensured production and inventory would met the sales target for the month, forecast accuracy, and
exceeded standards of customer service levels.
- Defined, managed, and controlled the levels of inventory of raw materials and finished products.
- Monitored age of stock and took action to manage.
- Provided input and completed analysis to assist in optimizing long-term planning strategy of operations.
- Responded to customers and committed to product availability dates.
- Determined operational risk factors and provided relevant mitigation plans.
- Advised management of critical capacity trend changes and advised of corrective actions.
EDUCATION
Universidad Industrial de Santander UIS, Bucaramanga, Santander, Colombia 2005 –
2010
B.S. Industrial Engineering
APCIS
CPIM – Certified in Production and Inventory Management
Completed level three and others in progress
University of Delaware, Newark, DE
English as Second Language (ELS) January – June 2014
- International working environment.
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