Customer Service Project Manager
Resume:
Dennis A. Urias
***** ********* ******, **** #*
North Hollywood, California 91606
***********@*****.***
Profile
A highly motivated and hard working individual with ten years of experience as an Office
Administrator, having supported managers in day-to-day operations with a measurable record of
achievement. Seeking a challenging position as an Executive Assistant, or a comparable position
with a growth-oriented firm, which will allow me to utilize past training and experience while
allowing me to broaden my repertoire of competencies.
Skills
Bilingual English and Spanish, Microsoft Windows Operating System environment and associated
software, Word, Excel, PowerPoint, and Outlook, Experienced in negotiation and conflict
management, Strong and successful background in office management, Work well under
pressure and goal-oriented, Detail-oriented, Customer Support, Meet commitments, Ability to
perform effectively as part of a team or individually, Self motivated, Administrative Skills, Very
disciplined, Energetic personality, Interpersonal, and Superb leadership.
Education
California State University, Northridge Northridge, California
- B.S. Business Management – June 2009
§ Strategic Management Concentration
Pierce College Woodland Hills, California
- A.A. Business Administration – June 2006
Work Experience
Administrator and Field Technician
RED HAWK Fire & Security Los Angeles, California June, 2008 – Present
- Prepare performance evaluations for management
- Help define communication policy on team projects
- Teach job function duties, procedures, and customer satisfaction curriculum
- Contract Administrator
- Demonstrate flexibility in scheduling to ensure coverage
- Participate in the team effort to accomplish department and branch goals
- Provide outstanding customer service achieving both customer satisfaction and retention
- Record customer’s requests and specifications
- Generate considerable revenue to the organization
- Assign work to field personnel
Production Coordinator
Window World, Inc. Chatsworth, California August, 2002 – January, 2008
- Worked to define, identify, and manage work risk
- Coordinated customer’s meetings
- Handled purchase options and project monitoring
- Provided the highest level of customer satisfaction
- Performed other duties as assigned
- Ability to communicate with all levels of staff and management
- Worked closely with the Project Manager to maintain a continuous knowledge of project status
to identify potential issues and/or opportunities within or related to the project
Contact this candidate