Customer Service High School

Chrisiah Fields, CPT*

562-***-****

***********@*****.***

Skills:

Over two year experience in donation and oncology centers with experience in the following areas:

• Patient Eligibility Verification ● Medical Records Analysis

• Specimens Collections ● Priority Testing Requests

• Informed Consent Management ● Safety Protocol Management

• Customer Service ● Customer Recovery Solutions

Experience:

2010- Present

God's Glory Beauty Parlor Long Beach, CA

Receptionist

• Welcomed customer and handled calls with common courtesy and proper phone etiquette

• Managed booked appointments by sending clients reminder emails, calls, and/or texts

• Increased customer walk-ins 25% by using a variety of advertising techniques

• Monitored and renewed storage stock levels and display areas by ordering supplies, staying

under budget

2008-2010

Plasma Collection Center Incorporated Los Angeles, CA

Phlebotomist

• Conducted a safe and productive donor flow in accordance to OSHA and FDA regulations

• Performed venipuncture procedures, reducing anxiety and discomfort for every donor

• Maintained specimen integrity by using aseptic techniques, filling tubes 90% for proper blood to

additive ratio, and following order of draw procedures to avoid cross-contamination

• Delivered documented blood and plasma collections to laboratory for testing, observing times

2006-2008

Sam’s Club Long Beach, CA

Cashier

• Accomplished 3 to 5 membership up grades daily during customer check-outs

• Increased customer satisfaction exercising polite and energetic qualities

• Generated 50% acceptance of overall credit approvals by describing benefits

• Balanced register at beginning and end of shift

Computer Applications:

Access, Excel, Word, PowerPoint

Education:

Lakewood High School Lakewood, CA

General Studies Diploma June 2004

American University of Medical Technology Carson, CA

Phlebotomy Technician Certificate Program September 2012

Certifications:

California Department of Public Health (CDPH)

Certified Phlebotomy Technician (CPT 1)

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