Project Technical Support

K.SHOBANA, Mail Id:**************@*****.***

D/O,S.KITTAN Phone No. :(91) +962*******

**,***** *****,

Dr.BABA STREET,

VENKITTAPURAM,

COIMBATORE-641025.

CAREER OBJECTIVE:

To work in a challenging environment where I can utilize all my technical and Inter

Personal Skills for the growth of the company/Organization and in turn for self-development.

WORKING EXPERIENCE:

Technical Support Executive CS3 for windstream US process in HINDUJA GLOBAL

SOLUTIONS,Bangalore,Karnataka from May,2014 till present.

* Provisioning\deprovisioning DSLAM,ATM switches,BRAS.

* Troubleshooting network issues for internet connection or slow speed issues.

* Resolving outage issues.

* To handle chats/tickets for resolving network issues.

Application worked on:

Aquarium

•

Buisness objects

•

CSR

•

eHealth

•

Mtools

•

Remedy

•

SIS

•

TAC TRAC

•

Data canon-vision

•

Calix CMS

•

EDUCATION QUALIFICATIONS:

B.E (Electronics and communication engineering) from Dr .N.G.P. Institute of

technology,Coimbatore in the year of 2013 with an aggregate of 77%.

Higher Sceondary from Board of Higher Secondary Education of Tamilnadu in the year of

2008 with an aggregate of 84.5%.

S.S.L.C from Board of Secondary Education of Tamilnadu in the year of 2006 with an

aggregate of 79.5%.

TECHNICAL SKILLS:

Master in Network Administration - Cloud [MNA] Course in Jet king Institution,

Shivajinagar, Bangalore.

Programming language C certified by NIIT,Coimbatore.

Programming language C++ certified by NIIT,Coimbatore.

As part of Training in Jet king, I underwent intensive Training on Networking as

detailed below,

WINDOWS SERVER 2008:

• Knowledge of different edition of Windows Server 2008.

• Strong Knowledge on WDS.

• Knowledge on Print Server & File Services and its roles.

• Maintaining and Updating Windows Server 2008.

• Knowledge on Installing and Maintaining a Domain.

• Knowledge of how create Users, Computers, OUs in Active Directory infrastructure.

• Basic knowledge of DNS and DHCP server.

• Knowledge of Group Policy Objects and how to creating and Editing GPO’s.

WNDOWS 7 and XP:

• Installing, Boot process, Partitioning.

• Strong Knowledge in OS related issue & troubleshooting.

HARDWARE SKILLS:

• Computer assembling and maintenance.

• Troubleshooting hardware software and problems.

• Installing and configuring the peripherals, components and drivers.

• Installing software and application to user standards.

Network Skills:

• Knowledge of OSI Reference Model

• Known different types of Transmission Media

• Known Different types of Topologies

• Knowledge of IP address and Sub netting

• Troubleshooting Network Problems

CCNA:

• Cisco Certified Network Associate training did in Jet king Institutions, Shivajinagar,

Bangalore.

• Knowledge of Configuring Routers & switches.

PROJECT DETAILS:

Title :“Intelligent Railway track detection and dispose the obstacles in

track using Robot”

Team Size : 4 Members

Description : This is a project on real time embedded based application, which uses a

mini robot which can monitor, detect and find the flaws that is available in the railway track. The

special advantage in my project is that it can directly control the railway signals, if any flaws detected

which may cause accidents to train.

Achievements:

• Awarded best dedicative student award in ROAD SAFETY PATROL team in the year 2007-

2008.

• Presented a project in PROJECT MODEL DISPLAY in Karpagam college of

Engineering (MEXHIBIT’11) and bagged SECOND place.

• Won THIRD place in EUREKA (Project display ) in Coimbatore Institute of Technology

(INTERFACE’12)

• Won FIRST place in presenting a project titled “ARTIFICIAL HUMAN CONTROL IN

AGRICULTURAL LANDS” at Karpagam Institute of Technology in the year 2012.

• Elected as a BEST STUDENT ACHIEVER of the year 2011-2012.

Personal Profile:

Name : K.SHOBANA

Father’s Name : S.KIITAN

Date of Birth : 26/08/1991

Hobbies : Listening to music, surfing net.

Strengths : Easy adoptable, sincerity and hard work.

Languages : English and Tamil.

Permanent Address : 22,Mathi Illam, Dr.Baba Street,Venkittapuram,Coimbatore-641025.

Preffered location : Coimbatore,Chennai and Bangalore.

Declaration:

I do here by confirm that the information given in this form is true to do the best of my knowledge

and belief.

PLACE: BANGALORE

DATE: 29th October,2014 (K.SHOBANA)

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