Computer Support Technician

Gregory Morton

*** **** ****

Oakboro, NC *****

704-***-****

OBJECTIVE

Computer technician position utilizing training, certification, and experience in computer service and customer

support.

STRENGTHS

• Build, maintain, and repair computer systems to improve speed, reliability, and efficiency of operation.

• Strive to always promote high quality, results-driven, prompt, and professional customer service and support.

• Assist customers with hardware and software problems, troubleshooting and resolving a wide variety of

performance problems.

TECHNICAL

• Hardware: Installed and serviced system boards, processors, memory chips, power supplies, video and sound

cards, hard drives, floppy drives, CD-ROM read-write drives, DVD drives, Zip drives, tape drives, scanners,

modems, cameras, and a variety of printers.

• O/S: Windows Variants Client/Server, Variety of Linux flavors.

• Software: GoToAssist Remote Support, Sage Products, Microsoft Office, VMware Workstation, Symantec

Backup Solutions, Cisco and Sonicwall VPN clients.

EXPERIENCE

Innovative Solutions, Albemarle, North Carolina 2010 - Present

Computer Technician

• Performed warranty service throughout Stanly County for home and business customers.

• Repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, Toshiba, HP, Lenovo, Nobilus

and IBM computers.

• Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing

solutions.

Stanly Community College, Albemarle, North Carolina 2008 – 2010

Computer Technology Instructor

• I taught inmates at Albemarle Correctional Institution how to upgrade and repair computers, networking

fundamentals and how to use basic computer applications. Operating systems and networking were the core

elements of the courses I taught.

Stanly Community College, Albemarle, North Carolina 2006

Student Success Center Assistant

• I tutored college students while attending College who were having trouble with basic to intermediate math and

also helped diagnose networking and software problems that students may have been having.

EDUCATION

East Carolina University, Greenville, North Carolina 2007 - 2008

Information Technology

Completed three semesters towards a Bachelor of Science in Information Technology

Stanly Community College, Albemarle, North Carolina 2005 - 2006

Computer Technology

Associate in Applied Science, Information Systems

Graduated with Honors

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