Technician Technical Support

PAUL S. BOYD

Forest Park, GA *****

Phone 404-***-****

******@*****.***

CERTIFICATIONS

CompTIA

A+ IT Technician / Network+ / Security + / Server+ / Convergence+

TECHNICAL SKILLS

Windows 7, Windows 8, Win XP & MAC OS X, MS Word, MS Outlook, PC

Desktop and VMWare Workstation 8, Familiar with Networking TCP/IP (LAN,

WAN & VLAN configuration, Router/Switch IOS)

EXPERIENCE

Nesco Services Company / Employee January 2013 Present

Remote Helpdesk Support Technician via telephone & remote network

connection

• Provide Desktop & Laptop OS, Software & Network connectivity

troubleshooting & repair

• Install, troubleshoot, update & configure Windows 8,7, XP, MAC OS X

Software applications Network troubleshooting, p erformed Virus, Spyware/

Malware Removal

• Troubleshoot & repair MS Office applications (MS Word, Outlook &

PowerPoint)

Independent Contractor – Desktop Technical Support September 2012

January 2013

Remote Helpdesk Support Technician via telephone & remote network

connection

Marketing of computer support service plans, various software & service

options to customers

Provide Desktop & Laptop OS, Software & Network troubleshooting & repair

Install, troubleshoot, update & configure Windows 8,7, XP, MAC OS X

Software applications Network troubleshooting, p erformed Virus, Spyware/

Malware Removal

Troubleshoot & repair MS Office applications (MS Word, Outlook &

PowerPoint)

Contractor – Desktop Technical Support December 2011

September 2012

Remote Helpdesk Support Technician via telephone & remote network

connection

Provide Desktop & Laptop OS, Software & Network troubleshooting & repair

Install, troubleshoot, update and configure Windows 7, Windows XP, MAC

OS X Software applications Network troubleshooting, p erformed Virus,

Spyware and other Malware Removal

Troubleshoot and repair MS Office applications (MS Word, Outlook &

PowerPoint)

Independent Contractor / Owner October 2001 – December 2011

Business / Website Manager

Published, Created & managed limousine service website/design to ensure

security and relevance

Forged relationships with customers via personal contact, internet search,

and social media strategies

Maintained & managed Desktop operating systems Win XP and Windows 7.

Managed search engine optimization which generated high visibility to

provide marketing of business

Attained and maintained organic search results on page one of Google for six

plus years

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