Customer Service Representative

[pic]Richelle S. Therdgood

**** ****** *****

Houston, Texas 77014

Cell: 832-***-****

*****************@*****.***

Summary

Innovative problem solver who uses strong analytical and communication

skills to expertly resolve issues while providing above average customer

service. Proficient in all relevant computer programs. Highly organized

and dependable. A team player and able to multi-task. Can work with all

levels of an organization. I have acquired 30 hours toward my associate

degree in Healthcare Administration.

Temporary Experience

Pitney Bowes April 2013-Present

Scanner

. Prep work required for scanning papers for Shell Oil Company

. Load pages and then check for quality during the process

. Assist with managerial duties

. Quality control

. Make CDs with scanned files

AONHewitt

August 2012-October 2012

Customer Service Representative

. Respond to incoming calls from General Dynamics, Morgan Stanley,

Fluor, Baker Hughes, JCPenney and HSBC pension calls

. Assist former employess with the one time lump sum option for

their pension plan

. Process payments for direct deposits or rollover to IRA

. Explain the lump sum option to participants

. Data entry input

Mountain LTD (Mercer)

October 2011-December 2011

Customer Service Representative

. Respond to incoming calls from Katy ISD, Aldine ISD, HISD and

Dallas ISD

. Enroll teachers in their benefits during annual enrollment period

. Educate teachers on the different medical, dental and vision plans

. Explanation of benefits

. Data entry input

IRT February

2010-May 2010

Customer Service Representative

. Respond to incoming calls from Cellular South customers a

cell phone company based in Mississippi

. Promote and maintain positive relations with all contacts,

customers and potential customers

. Assist customers with payments, technical support, changing

phone plans

. Perform visual audits on customer account

. Detailed knowledge to client about product and pricing.

. Perform ESN changes

. Data entry input

ACS October

2009-December2009

Customer Service Representative

. Respond to incoming calls from Allstate Insurance customers

in need of road side assistance

. Find tow truck companies to assist customers

. Use Google map to locate customers

. Detailed knowledge to client about product and pricing.

. Basic comprehension of client software and familiar in a

Windows-based environment.

. Data entry input

Primeway Credit

Union

March 2009-May 2009

Teller

. Promote and maintain positive relations with all contacts,

members and potential members

. Will be involved in ordering, receiving, verifying, and

distributing cash.

. Operates a teller's window to serve the bank's customers

by:

. Accepting retail and/or commercial deposits, verifying cash

and endorsements and giving customers their receipts.

. Identifying customers and cashing checks, or referring

customers to an officer for authorization to cash checks.

. Accepting savings deposits and withdrawals, verifying

signatures.

. Providing additional customer services including Cashier's

Checks, Personal Money Orders, Savings Bonds, Travelers' Checks, Stop

Payments, and Certificates of Deposits.

. Balances cash daily

. Accepting payments for all loan

. May be responsible for bank opening/closing.

. Opens new accounts and admits customers to safe deposit

boxes.

. Open and Close Vault

. Promotes the bank's products and services; consistently

cross-sells bank products at every opportunity.

. Makes concentrated effort to solve customer problems.

. Follows teller over/short policy.

. All other duties as assigned.

EZ Money Loan Services July 2008-

January 2009

. Process loan applications

. Give courtesy calls 2 days before due date

. Explain the process of receiving and repayment options

of a pay day loan

. Take cash or money order payments

. Open and close store

. Perform loan walks

. Make collection calls

. Verify bank information, phone numbers, employment

. Train new CSR

. Process ACH

. Pull daily reports

. Scan customer documents

. Data entry input

GC Services April 2007-

November 2007

Account Representative

. Collect debts for First Convience, 1st National Bank

of Texas, Fort Hood, and AT&T Leasing

. Train new Account Representatives

. Assist with managerial duties

. Set up payment plans

. Submit payments with check or credit card

. Data entry input

Education

Sophomore pursuing Bachelor degree

University of Phoenix

Westfield High School, Houston, Texas

Graduated 2005

Technical Skills

. Microsoft Office

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Money Loan Services

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