Customer Service Sales
Resume:
Shawn Jung
801-***-****, ************@*****.***
Employment Objective
Full Time Employment with working with customers and a team
setting highly desired.
Summary of Qualifications
Team Leadership Web Services Technical Support
Customer Relations Training Customer Service & Relations
Customer Service De-escalation E-mail support
Employment Experience
Dialogue Marketing 1261 S 820 E American Fork, UT
84003
Customer Advocate & Relations
6/2010 - 5/2014
Assisted daily operations training the team on new business policies
Increased Employee retention by maintaining positive work environment
Increased Client Retention covering business influx to over 5 businesses
Strong Multitask skills adhering to business policies to over 9 businesses
and products
Strong level of patience with various people
High ability to adapt professionalism to various behaviors
Strong comprehensive listening, conversation skills dealing with multiple
cultural accents
Recognized several times for Outstanding Customer Service
Strong professionalism attitude maintaining positive efficient atmosphere
between client and sales rep
Vision Bankcard (Umbrella to ECI, DPS, Paymall, Mtrex) 727 N 1550 E,
Orem, UT, 84097
Cooperate Client Services 7/2009 -
3/2010
Corporate Office Support with Client Letters, Emails
Vision Bank card products and services phone support
Educating clients of new gateway and payment processor services
Recognized several times for employee of the Month
Education
BYU, Provo UT
Astronomy Physics (Not yet Graduated)
Technology
MS Suite, 45-50 WPM, 7440 KPH, familiar with some hardware
troubleshooting, some HTML
References
Tiffany Suchta Former Work Colleague Phone: 801-***-****
Matt Sorenson Former Supervisor Phone: 801-***-****
Contact this candidate