Quality Assurance Engineer
Resume:
ANGELA L. HILLIE
Greater Atlanta Area
678-***-**** ? *******@*****.***
PROFESSIONAL SUMMARY
. More than 16 years of experience as a Lead/Senior Quality Assurance
Engineer, with experience performing manual and automated testing web
based and client-server applications involving SDLC process.
. Lead Onshore and Offshore Manual and Automated QA teams.
. Experienced in all phases of Software Testing Lifecycle with expertise in
the Integration and Functional, Automation, User Interface, Regression
testing and Smoke Testing.
. Review User Stories, functional, design specs and identify test
conditions, ambiguities, dependencies, risks.
. Write, review, approve, execute and manage test strategy, test plans,
test cases/scripts, test plans, test data, test reports; manage test
environment and test process.
. Test estimations, resource planning, risk analysis, determine skills,
training, deliverables, schedules, plans, procedures; trained QA testers
on tools and process by providing priority, technique and planning
direction.
. Deliver efficient testing solutions by meeting key project milestones and
overall project deliverables on time and quality standards using
agile/scrum/Kanban methodology.
. Manage sprint planning, estimations, daily scrum calls, monitoring and
tracking defects, establish communication plans, perform application
demos, retrospective meetings and process improvements.
TOOLS & TECHNOLOGY
Software -HP Application Lifecycle Management (ALM), Rally, Team Foundation
Server(TFS) 2010 & 2013, Jira, Fiddler, SOAP UI, Oracle E-Business Suite
(Accounting, Payroll, Purchasing, iProcurement and Order Management
Modules), Business Objects, SAP Data Integrator, SQL, Microsoft SQL Server,
UNIX(HP, SUN & SCO), Linux, VI Editor, Informix, Oracle, Sybase, HP
Openview, HP Quick Test Professional (QTP), LoadRunner, Exceed, Putty,
TOAD, PVCS Tracker, Microsoft Project 2010/2013, Internet Explorer 6, 7, &
8, Mozilla Fire Fox, Safari, Google Chrome, AntHillPro, Healthcare ICD9 &
ICD10
Environments - Windows CE, iOS, Android, Windows 95/98/NT/2000/XP, Windows
7/8, UNIX(HP, SUN & SCO), .Net, Web Services, SOA, Client/Server, Frame/ATM
Network, Voice IP Network, Mainframe, Internet, Oracle Database Warehouse,
.Net, Enterprise Management, WebTypeB Messaging
EDUCATION
Clayton State College, Bachelor of Applied Science Technology Management,
1999
PROFESSIONAL EXPERIENCE
Ernst & Young LLP (Contractor) Atlanta, Georgia
Senior Lead Quality Assurance Engineer
3/2014 - Present
. Manage a team of 15 Automation and Manual testing resources both
Onshore and Offshore.
. Hire, train and develop team of testing professionals to support the
organizations commitment to quality
. Daily status calls to communicate and coordinate planned work with
offshore and onshore teams.
. Develop and apply standards to ensure the quality of code integration
including implementing CI (continuous integration) implementing
automation within the Sprint.
. Led the Defect Management process during the test execution phases
performing daily triage meetings.
. Technical Advisor for the Audit tool serving as the Product Owner
Proxy for the Scrum teams.
. Participate in planning, estimation, and prioritization of development
sprint activities including capacity planning, feature complexity
analysis, and business needs.
. Develop Test Plans, Test Scenarios, Test Case and Test Summary
documentation from business, technical and functional requirements
using HP ALM and TFS.
. Collaborate with other Scrum teams and the validation team to ensure
knowledge transfer and understanding across teams and when performing
defect triage.
. Present test strategies, test plans and test status to management,
business and development partners.
United Healthcare/Health Group (Contractor), Atlanta, Georgia
Senior Lead Quality Assurance Engineer
6/2013 - 3/2014
. Led a team of 9 QA resources both Onshore and Offshore acting as
primary contact/liaison with outsourced Testing partners.
. Managed team work load and provide assistance in defining and
prioritizing team members' tasks.
. Consult Test Engineers on all aspects of Functional, System
Integration, Automated and Performance.
. Ensured projects, process and control documents were compliant with
requirements and regulations.
. Developed detailed project schedules, project estimates, resource
plans, and status reports.
. Track key project milestones and adjust project plans and/or resources
to meet needs of the projects.
. Reviewed, tracked and coordinated testing schedules for new
development and regression testing.
. Analyzed, diagnosed, resolved and documented all customer inquiries in
a database tracking system.
. Built test environments to support the testing for five different
applications concurrently.
. Developed, organized and implemented quality assurance test plan
scenarios.
. Wrote test plans and performed complete systems and regression
testing.
Walt Disney World Company, Orlando, Florida
Lead Quality Assurance Engineer
2/2012 - 5/2013
. Led new test requirements for functional and automation testing for
online booking applications.
. Performed System Test and Regression Test on a Client/Server
application developed in Java Script.
. Monitor test progress throughout the release cycle and communicate
test results, issues and risks to the project team members, project
managers and IT management teams.
. Executed testing on Flagship mobile application using Windows CE, iOS
and Android platforms.
. Communicated weekly status and issues to project managers, development
and user communities.
. Distributed monthly test metrics to project team members of test cases
run, test cases failed and defects.
. Develop Test Plans, Test Scenarios, Test Case and Test Summary
documentation from business, technical and functional requirements
using HP ALM
. Collaborate with other Scrum teams and the validation team to ensure
knowledge transfer and understanding across teams and when performing
defect triage.
. Effectively supported multiple assignments, activities or projects
as required
. Executing Web Application - Offline Scenarios based on Business
Requirements and Security Testing - Role Based Authentication
Control (RBAC).
. Documented, tracked and verified defects and fixes across products and
releases.
SITA (Contractor), Atlanta, Georgia
Lead Software Quality Assurance Engineer
5/2010 - 1/2013
. Focused on the business requirements and ensure that the implemented
code meets expectations of stakeholders.
. Identified and mitigated project risks that impact quality of the
project deliverables
. Handled communications regarding the overall quality assurance
program with management teams.
. Collaborated with the development team to drive all defects and
design changes from discovery to retest.
. Responsible for defect and test execution management, root cause
assessment and gap analysis.
. Executed manual and automated test cases, documented results, and
evaluate compared to expected results
. Developed and maintained test plans, test cases, and scripts to
ensure the delivery of quality applications.
. Efficiently communicated the testing issues with QA Team, Project
Management, Developers and the business users during the weekly status
and review sessions.
. Created comprehensive test cases and test sets for the different
modules in HP QC/ALM.
. Supported Test Engineers in managing software defects effectively to
meet aggressive deadlines.
Chick-fil-A (Contractor), Atlanta, Georgia
Senior Software Quality Assurance Analyst
5/2009 - 5/2010
. Instrumental in implementing HP Quality Center for the IT
Department and performed as the QC Admin.
. Developed Test plans and cases ensuring that the document met
system, business and operator requirements.
. Designed, recorded and developed manual and automated test cases
using HP Quick Test Professional.
. Developed SQL scripts in Toad and Oracle database to manipulate and
validate data.
. Responsible testing the Web Human Resources Payroll/Benefits and
the Labor Scheduling applications.
. Led QA efforts to determine the test estimates during Sprint
Planning.
. Coordinated, planned and executed the application end-to-end
testing from Web HR Payroll to Web Check Writer with primary focus
on functional, system, data and application requirements for
validation.
. Provided high-level time estimation to project manager to prepare
level of efforts on a systems test.
. Coordinated testing activities and planning between different test
teams, development, network test team and second level support test
team.
Bank of America (Contractor), Atlanta, Georgia
Senior Lead Software Quality Assurance Analyst
04/2008 - 05/2009
. Managed complex and strategic QA projects and coordinate onshore
and offshore resources.
. Created and executed test cases documenting actual results compared
to expected result using QC.
. Worked closely with Business Analysts to create test strategies,
cases, and data requirements.
. Participated in system integration and user acceptance test planning
and execution for assigned projects.
. Monitor test progress throughout release cycle communicating test
results, issues and project risks.
. Analyzed initial business requirements, plan and schedule all QA
deliverables during the projects.
. Proactively tracked, evaluated and troubleshoot defects during each
release and escalations.
. Performed application validation when new releases are deployed into
production and document issues.
. Conducted formal test case review sessions with project team and
incorporate feedback to ensure that the project requirements are being
captured correctly prior to test execution.
New Homes & Loans, Conyers, Georgia
Lead Quality Assurance Engineer
06/2005 - 04/2008
. Established and developed a detailed test plan, listing the activities
for testing, design and execution.
. Reviewed new or modified loan origination system, including
documentation, diagram and flow chart, to determine if program will
perform according to guidelines.
. Evaluated proposed off the shelf software or enhancements for
feasibility and compatibility with the loan origination system.
. Developed test approach detailing testing techniques for conducting
functional and regression testing.
. Performed requirement analysis of required system and functional
testing efforts for all test cases.
. Prepared Test Plan specifying an overview of testing approach,
requirements, responsibilities and scope for a client server
application that test the functionality and system validation.
. Developed, reviewed and documented test scripts to ensure they are
fully and accurately aligned with business requirements to ensure a
quality production system or enhancement.
. Tracked and recommended process improvements throughout to improve
productivity and quality.
CSC/BT Global Networks, Atlanta, Georgia
Lead System Test Engineer
06/2000 - 06/2005
. Participated in design and requirements capture with business to
determine data sets needed for testing.
. Performed application integration and functionality testing for
performance on CISCO networks.
. Generated test scripts for regression tests in WinRunner for Web Front
End Applications.
. Defined test environments and verify availability ensuring that system
configurations coincide with those stated in the high level and low-
level design.
. Created and Updated Microsoft Project Plans for testing phase of the
lifecycle through completion.
. Performed System Test and Regression Test on a Client/Server
application developed in Java Script using WinRunner and Test
Director for defect tracking.
. Communicated weekly status and issues to project managers, development
and user communities.
. Distributed monthly test metrics to project team members of test cases
ran and defects found.
. Maintained quarterly budgets and provide level of estimates for Alarm
Management system releases.
. Performed manual and automation testing for integration, system,
functional and performance testing of applications.
MCI WorldCom, Atlanta, Georgia
Lead Quality Assurance Analyst
9/1998 - 6/2000
. Managed daily testing activities for five Senior Systems Test
Engineers utilizing Microsoft Project to manage project schedules and
milestones.
. Coordinated systems and integration testing efforts with development,
business analysts and end users.
. Developed test plans and tests cases by utilizing the requirement
specifications and design documents.
. Tested new application and enhancements throughout entire Software
Delivery Life Cycle (SDLC).
. Performed System Test and Regression Test on a Client/Server
application developed in Java Script.
. Developed SQL queries on the database level to validate testing
results.
. Assisted in developing and testing the user manual for Local Number
Portability.
. Communicated testing status and issues to application development
project manager and management.
. Consult with business to identify competencies for specific
contractor testing roles.
. Assist with the phone prescreen evaluating the contractor's
compatibilities and face-to-face interviews.
K-RAM Corporation, Atlanta, Georgia
Senior System Test Engineer
7/1995 - 9/1998
. Ensured projects, process and control documents were compliant with
requirements
. Developed, organized and implemented quality assurance test plan
scenarios.
. Wrote test plans and performed complete systems and regression
testing.
. Reviewed, tracked and coordinated testing schedules for new
development.
. Maintained source control and created databases using Informix SQL.
. Analyzed, diagnosed, resolved and documented all customer inquiries in
a database tracking system.
. Documented, tracked and verified defects and fixes across products and
releases.
. Built test environments to support the testing for five different
applications concurrently.
. Provided UNIX systems administrative and Informix DBA responsibilities
as part of on call support for external customers.
Legent Corporation, Atlanta, Georgia
Systems Engineer Administrator
12/1993 - 6/1995
. Handled incoming trouble-shooting calls for the Local Area Network and
for the Mainframe Network.
. Conducted research on software and systems products to justify
recommendations to support purchasing
. Verified accuracy of expenditures for cost analysis reports and
created customized forms for tracking.
. Created and maintained documentation for system configuration,
mapping, processes, and records.
. Ensured system connectivity of all servers, shared software,
groupware, and other applications
. Provided technical direction, consultation, and lead in system
implementation with clients.
. Defined solutions for defined business problems that are in line with
the enterprise architecture.
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