Customer Service Data Entry

Jennifer Farrell

Phone: 313-***-****

********.********@*****.***

An experienced, well organized Logistics Specialist that wishes to obtain a position

with a company that will challenge and utilize my skills, as well as provide

opportunities for career growth and advancement.

Summary of Qualifications

Over 15 years of experience in the premium freight transportation industry

Proven ability to offer creative solutions when problem solving

Hard working, able to multi task efficiently

Outstanding professionalism and customer service skills

Ability to lead others with knowledge from experience in several different areas

Worked in all areas of the industry – Logistics carrier (including brokerage)

Supplier, as well as an Assembly plant

Professional Experience

PENSKE LOGISTICS October 2013-August

2014

Wayne, Mi

Parts Analyst

On-Site Ford Michigan Assembly Plant

Responsibilities include:

Ford parts analyst to ensure suppliers are following the need times, transportation

planning throughout the U.S, Mexico and Canada, follow up with carriers to make sure

scheduled routing is followed. Scheduling and following up with expedites and charter

shipments. Worked on site at several Ford Assembly plants when needed.

BASF September 2006- 2011

Wyandotte, Mi

Senior Transportation Planner

On-site Representative for LMS

Responsibilities include:

Transportation planning for all BASF Customers throughout the U.S, Mexico and Canada

shipping from several BASF locations in the Midwest to ensure need times are met and

consolidation of shipments with other customers to save on transportation costs. Planning

for truckload shipments as well as LTL shipments and Rail shipments. Worked on-site at

a BASF warehouse shipping hazardous and special requirement material such as heat

requirements, cold temperature requirements and bulk truckload shipments. Tracking and

tracing of shipments until they reached the customer. Worked with the supplier system

SAP and TPVS. Senior planner to a team of 5 others to ensure all work was done in a

timely manner and all customers were satisfied with the planners assigned to their

specific sites as well as ensuring they are utilizing their skills to save the customers as

much money on transportation as possible

National Logistics Management February 2005 – 2006

Detroit, Mi

Lead Logistics Coordinator

Responsibilities include:

Order entry for new shipments, parts analysis for Ford and Visteon to determine need

times, routing new shipments to carriers, tracking and tracing of all shipments in transit,

updating asn’s in CMMS for Ford and Visteon, constant communication with suppliers,

customers and carriers to ensure need times are met.

Lead requirements including phone monitoring, tracking and tracing monitoring, helping

the direct supervisor with any extra responsibilities.

ASAP Express and Logistics Inc November 2004 - 2005

Romulus, Mi

Account Manager/Dispatcher

Responsibilities include:

Business development - inside and outside sales calls, customer management including

daily contact with customers as well as monthly visits, creating new marketing strategies,

customer service, order entry, tracking and tracing on all shipments in transit, dispatching

drivers on new shipments

National Logistics Management November 2002 – 2004

Detroit, Mi

Logistics Coordinator

Responsibilities include:

Order entry for new shipments, parts analysis for Ford and Visteon to determine need

times, routing new shipments to carriers, tracking and tracing of all shipments in transit,

updating asn’s in CMMS for Ford and Visteon, constant communication with suppliers,

customers and carriers to ensure need times are met.

FedEx Trade Networks (formerly Tower Group International) 2001 - 2002

Flat rock, Mi

On-site Representative at Auto Alliance International

Professional Advisory Services

Responsibilities include:

Tacking and tracing of inbound Japan source ocean and air shipments, Data entry of FTZ

information for U.S. Customs, exporting empty dunnage and loaded containers to Japan,

daily billing for several steamship lines and freight forwarding companies for Ford and

Mazda, researching and submitting insurance claims for any damaged parts arriving at

the plant, quarterly carrier evaluations.

Exel Logistics (formerly F.X. Coughlin Logistics) 1999 - 2001

Taylor, MI

Import Air and Ocean Logistics Coordinator

Responsibilities include:

Tracking and tracing of all inbound shipments for Ford, Visteon and Auto Alliance, daily

contact with international customers and suppliers, document turnover to U.S. Customs

brokers, correcting and updating asn information from suppliers to the customers,

dispatching shipments to be delivered by the needed times.

Tower Group International 1998 - 1998

Romulus, MI

Terminal Analyst

Responsibilities include:

Data entry, processing of CF7501 entries on Canadian border. shipments for General

Motors, general office duties.

Education

John F Kennedy High School

Graduated 1996

Multiple software classes, general studies

Training

Windows/Excel/Word/Multi-line switchboard/company software/Ford and Visteon CMMS

system/SAP system/TPVS system

Contact this candidate